Digital Banking officer at Firmus Advisory

Job Description

• Telemarketing all Firmus e-business channels and Cards to both existing and new customers by calling them and informing them about the various benefits of using the cards and all our e-business channels.
• Ensuring Account Officers are marketing all Firmus Cards to ensure the monthly card target is achieved.
• Define digital initiatives, implement digital solution and deliver expected business outcome.
• Focus on understanding and translating business needs to solution-level architecture and process improvement
• Spearheading frequent campaigns to increase the use of all Firmus e-channels to ensure constant increase in the active users of ALL e-business channels.
• Ensuring the collection of the receipt from each customer in coordination with the concerned parties to activate the cards according to amount paid.
• Executing procedure related to modifying Firmus cards, renewal, canceling, issuing new cards in case of stolen or damaged, preparing related journals
• Executing all the procedures related to Firmus e-business Channels and cards issued for external parties and coordinating with them regarding the monthly payments.
• Calculating the fees and commissions related to all Firmus cards including renewal, cancelling, issuing new cards in the case of stolen or damaged especially for the credit card.
• Conducting Firmus cards inventory and holding documents according to procedures.
• Work closely with internal departments (such as IT & TQM, Customer Service & R&D) to understand operation processes, identify process deficiency and collaborate with them in all digitalization initiatives
• Audit on ALL (including FINTECH partners) settlement account to ensure we receive all outstanding inflow for the day, submit daily report to the CEO
• Constant follow up on POS transaction and ensure resolution of all issues same day