Delivery Analyst at The Place

Job Responsibilities

• Ensuring our platforms are operating at a high level and restaurants are delivering efficiently
• Frequent testing of app vis a vis document shared, international competitors and local competitors
• Review real-time service timings vis, a vis laid down service standards 
• Frequently monitoring all online operations like orders, delays, cancellations, food unavailability, response time, deactivation of food from menu etc. to ensure the desired results are produced and are consistent with the overall strategy and mission.
• Review adherence to packaging processes 
• Frequent review of timeliness at all outlets
• Take responsibility for resolving all issues related to online ordering and delivery process to customers
• Visit location to Identify any delivery bottlenecks and correct accordingly.
• Send frequent WhatsApp/Email messages to potential customers
• Review reports and action on issues, exceptions, opportunities
• Review and report performances by customer, location and products
• Roll out delivery to other locations based on available information
• Identify new opportunities to introduce sales into the customer journey or increase the volume of sales.
• Institute, monitor and constantly review appropriate and effective reward management system to get the best out of inhouse/3rd party delivery riders
• Educate/ Train cashiers and supervisors on processes and procedures involved
• Manage vendors (riders) and overall rider logistics issues as they arise

Requirements

• Educational background - OND / HND
• Proficiency in Microsoft Office applications
• Excellent problem-solving skill