Customer Fulfillment Agent at Sendme Food Technology Ltd

Location: Abeokuta, Ogun

Job Summary

• The Customer Fulfillment Agent is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner.
• This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as retail sales representatives.
• This includes but is not limited to processing orders,  shipping, sending/receiving invoices, purchase orders, and collecting outstanding accounts receivable payments.

Responsibilities

• Providing pleasant and professional interaction with customers via phone, email and SMS. Also, to walk-in customers.
• Receiving, processing, tracking and completing small and large orders for existing customer base.
• Managing a database for customer orders, invoices, and promotional activity.
• Assists with accounts receivables, billing and collection.
• Makes outbound collection calls.
• Minimises accounts receivable delinquency most especially by riders.
• Identifies issues attributing to account delinquency and discuss them with manager and finance
• Daily communication, written & verbal, to FCA supervisors.
• Perform other duties as assigned.

Qualifications

• OND / ND / NCE or equivalent experience
• 1 year of call centre or phone answering experience is an added advantage
• Prior experience of parts management and inventory is an added advantage
• Good understanding of Microsoft Office Suite.

Specific Skills:

• Highly organised, accurate, personable, with the ability to reflect empathy to customers
• Ability to multitask
• Strong communication skills
• Self-motivated and organised
• Work independently
• Strong collaboration with other department staff
• Acute attention to detail
• Conflict resolution skills
• Excellent Phone etiquette
• Data entry.

Physical Requirements:

• The employee is primarily required to sit or stand up to 8 hours daily.
• The employee must frequently lift and/or move up to 75 pounds and stand for long periods of time.

Work Environment:

• Work environment is fast paced, high energy, and requires a strong ability to multitask, prioritise work-related tasks, and work independently with little supervision.

Work Hours:

• Monday through Friday, 8:00a.m. to 5p.m.

Salary
N30,000  Monthly.