Client Account Manager at HRbreakoutRoom

Location: Ikeja, Lagos

Industry: Logistics

Overview

• We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve.
• Account managers will act as a point of contact for their clients.
• They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client.
• They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.
• To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills.
• You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Responsibilities

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Requirements

• Bachelor's Degree in Sales, Communications, or related field.
• 2 - 4 years proven experience as a client account manager in a Logistics / Warehouse company
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.

Salary
N100,000 - N150,000 monthly.