Centre Manager - The Palms at Persianas Retail Limited

Location: Ota, Ogun

Position Summary / Objectives

• The Centre Manager is responsible for the management of the Centre, ensuring investment growth and a maximum income of Centre through effective Centre management and asset control.
• Develops related budgets, oversees leasing contracts, procures services, handles third-party service contracts and directs maintenance procedures.
• He/She ensures that the building ground and equipment are well maintained and in optimal working condition. Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• And also ensures that services purchased are of acceptable quality at the least possible cost, keeps the Senior Management well informed of area activities and significant problems. Train, directs and appraises assigned personnel.

Key Roles & Responsibilities
Assumes responsibility for developing and maintaining effective public relations with customers, marketing professionals and external business contacts.

• Centre Management:
  • Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
  • Attends meetings/functions related to the successful operation of the centre
  • Investigates/initiates proposals for refurbishments
  • Maintain a hands-on control of projects at hand
  • Reviews the building status/grade annually and maintain the standards within those grades 
• Client Reporting:
  • Provides accurate information to a client according to agreed format timeously
  • Analyses of monthly income/expenses
  • Monitors turnover rentals
  • Analyses of operating costs on a quarterly basis in terms of the approved forecasts
  • Monitors all general recoveries on a monthly basis
• Planning and Budgeting:
  • Prepares and completes budgets by January each year
  • Completion of the forecast should be timely
  • Reviews rental quarterly and ensure best possible rate is achieved and maintained
  • Assists in the formulation of business plans for the centre
  • 5-year budget – preparation and control
  • Quarterly review and monitoring results
• Debtors and Creditors Management:
  • Undertake monthly interaction meetings with debtors, debtors manager and leasing to ensure appropriate action is taken and approve legal action
  • Credit Control
    • Arrears
    • Legal Action
    • Write-offs
• Tenant Management:
  • Deals with correspondence/interaction with tenants as required
  • Ensures that leases are renewed timely and all vacant spaces are let or in a presentable state
• New Tenants:
  • Determines and recommends letting mandates (i.e. rental levels etc.)
  • Undertake lease negotiation and maintenance of tenant relationships
  • Controls new leases and records same
  • Controls / oversees new installation (through the technical manager) including:
    • Premises design
    • Sign off acceptance of the complete premise
    • Control of contractors
• Existing Tenants:
  • Renews lease agreements in line with pre-determined letting mandates
  • Tenant liaison and public relations
  • Plans, coordinates and controls centre promotions
  • Records tenant turnover levels
  • Undertake lease negotiation and maintenance of tenant relationships
  • Controls new leases and records same
• Expense Control:
  • Checks and approves payment of accounts
  • Controls cleaning, consumables, electrical and general maintenance
  • Ensures effective performance of contractors
• Customer Liaison:
  • New Tenants
  • Lease negotiation
  • Maintenance of tenant relationships
• Public Relations:
  • Establishes and maintain sound public relations
  • Attracts people to the centre
  • Advertising materials
  • Motivates and assists tenants to improve their services
• Assumes responsibility for the effective repairs and maintenance of the centre:
  • Establishes and implements effective communication with outsides contacts
  • Ensures that requests and questions are promptly, appropriately, and courteously resolved
  • Ensures that the Company’s professional reputation is maintained
• Assumes responsibility for establishing and maintaining effective working relationships and coordination with Company personnel with management
  • Provide assistance and support as needed
  • Keeps management informed of area activities and any significant concerns
  • Completes required reports, records and related documents accurately and promptly
  • Attends meetings as required
• Assumes responsibility for related duties as required or assigned
  • Stays informed of developments in the marketing field and of markets affecting Company operations.
  • Ensures that the work area is clean, secure and well maintained
  • Completes special projects as assigned

Performance Measures

• Marketing functions are well-coordinated and support organizational objectives
• Marketing research is valid, reliable and a useful tool for management
• Marketing programs are appropriate, effectively reviewed regularly
• The service and product needs of current and prospective customers are identified and met.
• Good working relationships exist with area personnel.
• Assistance and training are provided when necessary.
• Professional and effective public relations are maintained
• Management is appropriately informed of area activities and any significant problems.
• Required reports are accurate and timely. Suggestions for improved performance are provided.

Requirements

• Candidates should possess a Bachelor's Degree with 8 - 10 years of experience.