Business Process Analyst at Interswitch

Summary

• To ensure all strategic processes in Interswitch achieve 6-sigma level of compliance to deliver incremental revenue, reduce cost and achieve operational efficiency in our business operations.

Responsibilities

• Execute Improvement Projects - Conduct periodic reviews to Identify process improvement opportunities based on current business operations
• Engages with business stakeholders to execute improvement projects across the organization
• Client & Customer Management - Manages relationships with smaller business lines to ensure their needs are met while supporting senior colleagues in managing more important business relationships
• Strategy Execution - Delivers prescribed outcomes for area of responsibility by working to achieve team’s strategic plan per time
• Data Analytics - Collaborates in the development of performance measurement systems and comprehensive management reporting to support effective process performance management
• Execute Cost Savings Initiatives - Participates in delivering productivity gains by executing cost savings initiatives within the team
• Process Re-engineering - Participates in cross-functional problem solving & process improvement efforts to understand, document, and improve current processes to improve effectiveness and efficiency
• Process Automation - Participates in process automation initiatives across the organization

Requirements
Behavioral Competencies:

• Drives results - Consistently achieves results, even under tough circumstances
• For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions
• Shows great tenacity to complete goals/initiatives in a timely way
• Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• For example, listens attentively and takes an interest
• Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives
• For example, encourages co-workers and external partners to work together as a team, and makes sure they get credit for doing so
• Encourages people to share their honest views, responds in a non-defensive way when they do
• Customer focus - Builds strong customer relationships and delivers customer-centric solutions
• For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs
• Frequently adjusts approach to ensure customer needs are met and to improve service
• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• For example, motivates people to produce highest quality outcomes and pursue continuous improvement
• Sees that problems are well examined, and improvements are integrated into all relevant work processes
• Being resilient - Rebounds from setbacks and adversity when facing difficult situations
• For example, shows great composure, a positive attitude, and strong judgment, even in adverse situations; gains maturity and wisdom and shares life lessons with others
• Responds resourcefully to crises, helps others remain productive and positive

Technical Competencies:

• Verbal Communication - Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies
• Project Management - Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
• Data Collection and analysis - Applies concepts of knowledge / skill and requires guidance but not constant supervision
• Problem-Solving - Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
• Analytical thinking - Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required
• Stakeholder Management - Applies concepts of knowledge / skill without requiring supervision; also, able to provide technical guidance when required

Education

• Minimum of First Degree

Experience:

• Minimum of 2 years cumulative relevant working experience in process improvement - Understanding of Continuous Improvement and minimum of a Lean Six Sigma Yellow Belt Certification