Business Analyst - (2200006H) at Leadway Assurance Company

The ideal candidate is analytical, a problem solver and a critical thinker. As a Business Analyst, you will use your knowledge, skills, and abilities to solve organizational information challenges and will use your critical thinking skills to identify business requirements before translating them into detailed instructions for execution. The role will be responsible for collecting, demanding and documenting operational/working knowledge of various personal and commercial lines of insurance products/services and miscellaneous financial products and their business processes and compliance rules. It will require working with internal stakeholders (Technical, Operations, Unified Digital Services, Information Technology, ePMO, Finance, Customer Experience, and Commercial) to understand the processes within the business and modify as required, by proffering technology and/or non-technology solutions for improvement. You must have strong writing and communication skills and can build relationships with internal and external stakeholders and will perform a variety of critical tasks to support the day-to-day.

Objectives

• Analyze and define business requirements
• Collaborate with management in engaging stakeholder discussions to capture requirements and specifications based on such interaction with business users
• Identify any problems with the current business process model and be able to establish and implement solutions to optimize this
• Identify key stakeholders and understands how to work with them tailoring communication to their needs
• Develop process flow maps and data processing logic
• Oversee the implementation of approved process improvements
• Identify requirements, process gaps and overlaps across the business to proffer improved business solutions.
• Conduct ideation sessions with the internal team, for innovative solutions
• As a thought leader for business processes, create and implement plans for identified business projects that promote increased efficiency and productivity for business approval
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements documentation for systems production, to ensure maximum usability 
• Carry out training sessions and workshops to guide the business teams
• Carry out periodic quality checks

Ideal Job Competencies

• Strategic Thinker
• Understands the overall ambitions/ strategy of the organization, and how  the ambitions can be realized
• Critical Thinker and Inquisitive
• Analyze many business options and ensure the final solution meets every stakeholder’s needs and requirement. Ability to ask the right questions and probe till you get to a solution.
• Able to negotiate different standpoints and come into an agreeable  resolution particularly in engaging in discussions and driving change management
• Analytical and problem solving skills
•  Ability to communicate effectively and efficiently whether written or verbal
•  Ability to depict complex thoughts and processes into diagrams e.g. process flow maps, user cases, user stories etc.

Technical & Behavioral Competencies

• Results and Achievement Oriented
• Strives to achieve results, enjoys measuring others, being measured, and  being judged on performance standards and those of others he/she leads
• Good leadership & Interpersonal Skills
• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
• Flexible and adaptable
• Ability to quickly adjust to new changing trends and remain effective  when faced with new challenges and responsibilities

 Qualifications & Academic:

• A good Bachelor’s Degree in the arts or sciences
• A master’s degree is optional
• A reputable and globally recognized Business Analyst certification

Desired work experience:

• Minimum 4 years relevant business experience