Bridal Experience Advisor at Owens and Xley

Location: Lekki, Lagos

Job Summary

• In this role, you are responsible for providing outstanding client service to Imad Eduso’s clients.
• You will serve as the first point of contact to our clients, respond to, and provide relevant information about our services, and ensure a friendly and pleasant experience.

Duties and Responsibilities

• Respond to inquiries across all communication channels.
• Schedule consultations with clients via preferred communication channels, or in-store.
• Confirm payments with the Finance Officer, and send consultation summary (sketches, digital illustrations, fabric samples, measurement details, etc) to clients for review and approval.
• Follow up with clients and ensure design specifications and production requirements are approved.
• Send invoices to clients once designs have been acknowledged and approved.
• Provide regular feedback to clients on the status of their outfits.
• Liaise with clients and schedule fittings.
• Liaise with the production supervisor on alteration needs and follow up till alterations are made.
• Interact with clients to schedule pick-up/delivery dates. Manage clients’ feedback and complaints.
• Maintain a sound knowledge of service offerings and ensure accuracy in information provided.
• Adopt proactive and intuitive techniques to increase client experience by providing suggestions for services that match our clients’ interests.
• Send out congratulatory and appreciation emails to clients after their event.
• Perform other tasks as assigned.

Academic qualifications, Professional Certifications

• Bachelor’s Degree or HND in Marketing, Mass Communication or in a related field.
• 3 - 4 years experience in client experience management, sales, or a marketing role.
• Experience in the luxury fashion and lifestyle space is an added advantage.

Competency and Skill Requirements:

• Excellent written and verbal communication skills.
• Demonstrated ability to turn consumer insights into brand actions.
• Must exhibit an entrepreneurial and creative approach in developing new and innovative ideas.
• Knowledge of online customer relationship management platforms and channels.
• Proficiency in MS Office package.

Salary
N100,000 - N120,000 Monthly.

Interested and qualified candidates should send their updated Resumes to: itoro@owensxley.com using the Job Title as the subject of the mail.