Branch Manager at HRBP Limited

Job Overview

• Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget and the Access Way

Job Responsibilities

• Oversee EMS and other branch meetings
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
• Drives branch budget.
• Customer engagement (Physical and Virtual).
• Review and recommend loans for approval
• Manage loan portfolio.
• Responsible for the teams Sales/Service plan.
• Ensure the branch ambience is in line with the Bank's standard
• Periodic review of direct reports
• Prepare and present branch performance
• Conduct business premises spot check

Key Performance Indicators
Daily Activities:

• Review of outer business premises, civil guards dressing and ATM gallery.
• Conduct EMS and review of daily volume report.
• Review and confirmation on previous days performance of account officers.
• Customer engagement (virtual) to Top 20 branch customers.
• Visit identified 5 customers/prospects.
• Monitor the CLOSA agents- their activity and overall performance.
• Review of Pre-call memos
• Review and recommendation of loans
• Review and approval of branch expense.

Weekly Activities:

• Participate in weekly cluster marketing storms/street mapping
• Meeting with Branch Unit Heads.
• Deployment and monitoring of the weekly floor manager.
• Product knowledge sharing sessions.

Monthly Activities:

• Loan Book Review.
• Prepare and present Monthly Performance Review
• Business premises spot check (Internal and External).

Skills / Knowledge / Requirements

• A good First Degree in any discipline and a Master's degree. A professional qualification will be an added advantage
• At least 6 years experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others
• Problem solving skills.
• Effective communication/Presentation skills
• Good Interpersonal Skills
• Conflict Management Skills
• Managerial/Administrative Skills
• Team building

Enablers:

• Infopool Process Maker Mobile CRM
• PowerBI Fintrak Credit360 Moneytor
• pi360 Service Desk
• Dynamics 365 CRM Self-Service Portal
• Notification of imminent maturities (Risk Assets & FD),
• Realtime notification of volume movement (N5m and above)