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  • Posted: Jan 21, 2022
    Deadline: Jan 30, 2022
  • In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling...
    Read more about this company


    Airport Services Duty Officer

    Job ID: 2200000V

    Category: Cargo & Airport Operations

    About the Role

    • In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.  
    • You will achieve optimum customer satisfaction and on-time department of flights.  
    • You will also have overall control of the shift as a direct representative of the Airport Services Manager.  
    • You will also ensure punctuality and safety of all Qatar Airways operations.

    Specific accountabilities include:

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
    • Ensuring that all QR aircraft handling standards are met on a shift basis
    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
    • Ensuring proper allocation of manpower and resources in the airport operations
    • Completing checks to ensure adequate standards are maintained
    • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    The successful candidate will have the following qualifications and skills:

    • Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
    • Strong background in Airport or GHA Operations
    • Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
    • Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
    • Excellent customer focus and service delivery.
    • Right to live and work in the United States.

    Location: Port Harcourt, Rivers Application Link

    Location: Kano, Nigeria  Application Link

    Method of Application



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