Agency Banking Officer at Stresert Services Limited

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Locations: Ikeja

Job Description
Plan assesses, monitor, and manage the efficient utilization of cash and financial resources in a manner consistent with the agreed procedures and objectives of the bank:

Job Duties

• Responsible for POS Terminal deployment and generating Terminal IDs (TIDs). 
• Test configured terminals and make ready for dispatch within Lagos and up-country 
• Support Business Development Officer on agent network expansion within priority states and regions. 
• Provide support to agents on Platform, Transaction and Hardware issues (Routing error, faulty terminals) 
• Provide resolution to agents’ complaints, feedbacks, and disputed transactions on the designated complaint channels/portals within the defined timeframe. 
• Follow up with relevant internal stakeholder to ensure agents get refund for failed transactions within the specified timeframe. 
• Proactively engage agents via different communication channels (whatsapp groups, telegram groups etc) to proffer practical solutions to common problems facing agents including sending daily tips to agents through these channels. 
• Coordinate with PTSP’s field support officers to re-configure/repair faulty agent terminals within SLA period. 

Qualification & Skills:

• A Bachelor's degree in Business, Finance, or Accounting
• Minimum of 2 years experiences
• Very familiar with financial modelling techniques and valuation methods used by analysts and investors
• Must be able to perform in a high-pressure environment, and be able to meet tight deadlines
• High analytical and excel skill
• Proven experience as an accountant in a Microfinance or other financial services industry will be an added advantage
• Proven experience as an agency banking agent will be an added advantage
• Excellent marketing and negotiation skills.
• Experience in customer service.

Salary

Monthly Take Home– N70,000