Account Manager - Gamified Learning Solutions at Tantalum Academy

Overview

• As an Account Manager at Tantalum Academy, you will play a key role in managing and nurturing client relationships to drive growth and ensure client satisfaction.
• You will be responsible for upselling and cross-selling our gamified learning solutions, demonstrating a deep understanding of our products and their alignment with client needs.
• This role involves working collaboratively with internal teams to deliver exceptional service and maximize revenue opportunities.

Responsibilities
Client Relationship Management:

• Build and maintain strong, long-lasting relationships with clients.
• Act as the main point of contact for clients, understanding their needs and ensuring a high level of customer satisfaction.
• Conduct regular check-ins and status updates to strengthen client relationships.

Upselling and Cross-Selling:

• Identify opportunities for upselling and cross-selling gamified learning solutions to existing clients.
• Collaborate with the sales and marketing teams to create customized proposals that address client needs and showcase additional value.

Product Knowledge:

• Develop a comprehensive understanding of Tantalum Academy's gamified learning solutions.
• Stay informed about industry trends, competitor offerings, and emerging technologies to effectively position our products in the market.

Needs Analysis:

• Conduct thorough needs assessments to understand clients' business goals and challenges.
• Work closely with clients to tailor solutions that address their specific requirements.

Contract Renewals and Negotiations:

• Manage contract renewals and negotiations to ensure continued client engagement.
• Collaborate with the legal and finance teams to finalize agreements.

Communication and Collaboration:

• Communicate effectively with internal teams, including content development, technology, and customer support, to address client needs.
• Collaborate with cross-functional teams to resolve any issues and ensure a seamless client experience.

Reporting and Analytics:

• Prepare and present regular reports on account status, sales performance, and revenue forecasts.
• Utilize analytics to identify trends and opportunities for account growth.

Customer Advocacy:

• Encourage satisfied clients to become advocates, providing testimonials and participating in case studies.
• Address and resolve any client concerns promptly and professionally.

Qualifications

• Bachelor's Degree in Business, Marketing, or a related field.
• Proven experience in account management, sales, or a related customer-facing role.
• Strong understanding of gamified learning solutions and the e-learning industry.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Strong negotiation and contract management skills.
• Team player with the ability to collaborate across departments.
• Highly organized and able to manage multiple client accounts simultaneously.