Business Process Manager - Technical at IHS Towers

Reports To: Head, Business Support

Summary

• The Business Process Manager - Technical will apply process improvement and re-engineering methodologies to improve operational efficiency and project delivery for the technical division.
• They will also conduct, identify, participate, develop and support in process modernization and transformation projects and interventions to improve/and or support Technology division initiatives and efficiency of the division with other business divisions and vendors.

Responsibilities

• Responsible for the development and implementation of processes needed to improve the efficiency and effectiveness of IHS’s technical services.
• He/she will serve as a lead of cross-functional process improvement strategies and solutions within the department, between technology and other business units as well as between IHS Technology division and technology vendors/partners, service providers, customers.
• Lead the development and execution of service delivery improvement strategies that make service delivery more efficient and effective; including methodologies to improve how projects and portfolios are managed, executed, and governed, business analytics and metrics to drive greater project portfolio value, process improvements to eliminate delays, tools to improve efficiency, and incremental changes to continuously improve speed to market and network availability.
• Lead and coordinate policy formulation within Technology and take responsibility for subsequent procedural requirements that come out of such policy formulation.
• Determine what process improvements are required to drive the achievement of IHS Technical division strategic and business objectives. This includes technical and operational services and project delivery processes but also those outside the technical unit function that impact any part of service and project delivery lifecycle of the technology unit.
• Act as a lead between Technology and IT business units in developing/mapping processes and process requirements specifications for technology solutions or any automated process implementations and new systems that seek to automate key technical processes.
• Proactively identify the impact of potential organizational and process changes on the technology division, integrate new initiatives with existing processes, and ensure that all processes are consistent and fit together.
• Act as the change management champion for Technology in consultation with other business divisions
• Lead the development, improvement and implementation of global best practice standards, processes, procedures, and best-practice guides for technology division.

Qualifications

• B.Sc Electrical/Electronics/ Telecommunications or any Science related subjects.
• Lean Six Sigma certified, or equivalent business process certification is an added advantage
• Project management certification (PMP / Prince 2)
• Change management training/certificate
• Quality management certification (added advantage)
• Robotic Process Automation training (added advantage)
• Minimum 8 years demonstrated work experience as an engineer/ manager in a Telco or Tower company environment with a good understanding of the technical unit functions and processes.
• Minimum of 5 years of experience in business process reengineering and quality improvement roles, implementing and developing business process improvement tools and methodologies, structural reorganization projects inclusive of experience leading cross functional teams on process improvement projects including re-engineering and other functional business processes.
• Work experience in this role in major consulting firms is an added advantage.
• Experience includes process mapping, including ‘as-is’ and ‘to-be’ scenarios, developing business requirements, change management programmes, structural reorganization programs.
• At least 3 years’ experience formulating and implementing policies enterprise-wide.3 years minimum experience facilitating sessions and/or group training on business process and best practice
• Minimum 3 years Project management work experience. Experience managing multiple and diverse types of projects (both technical and non-technical)
• Experience in transformational and change management programmes
• ISO 9001 implementation experience is an added advantage.

Competencies:

• Business process reengineering
• Project management
• Change management
• Quality management e.g. ISO 9001, Lean Six Sigma
• Training skills
• Excellent reporting skills