Car Rental Sales Manager at Western Development Company Limited (WDCL)

Position Objective:
Lead the Sales department to work out the sales strategy, annual sales plan, and to plan and coordinate marketing and sales.

Management responsibility

• Work out the development plan and corresponding action plan for Sales Department according to the company’s business and strategic requirements.
• Lead the department to develop and implement the annual work plan and budget plan.
• Meet the requirements of the Sales department’s key performance targets set by the company.

Business responsibilities

• Completes rental transactions and agreements for customers following established guidelines and procedures.
• Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred /Fastbreak, VIP, or other special services as assigned.
• Completes qualification procedures prior to renting vehicles.
• Sells programs and services to customers in an effort to maximise sales opportunities and meet sales goals set by management.
• Maximises up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and dialogues. Programs and services include protection options, refueling program, special promotions, future reservations, upgrades, etc.
• Reviews completed contracts with customers to verify accuracy of information and explains rates and charges.
• Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other assistance required.
• Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
• Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc.
• Adhere to Company Quality Assurance and Uniform Guidelines.
• Solves problems raised by customers using sound judgement within applied empowerment guidelines and
• company policy.

Candidate Requirement

• Ability to perform competently basic mathematical calculations manually or through utilising a calculator
• Strong professional demeanor, interpersonal skills
• Excellent English written and oral communication skills
• Ability to work as part of a team and independently
• Judgement / problem solving
• Persuasiveness / sales ability
• Leadership skills
• The ability to maximise performance
• Tolerance for stress
• Initiative
• Coaching
• Planning and organising
• Conflict resolution and negotiation
• Ability to manage multiple tasks simultaneously
• Knowledge of computer systems

Position Requirement

• Bachelor or above
• Above five years experience in related industries, and above three years management experience
• Major in marketing and sales or related
• Be acquainted with the development of the industry and the related policies. Be familiar with the rental business and the current situation and the trend of the national and international industry.
• Strong ability in mapping out plans, tracing the sales result, analyzing competition and market trend, sales communication and government institution communication.
• Stronger organizing and team building ability, be able to lead subordinates completing tasks successfully.
• Sound coordination and communication skills; be able to keep a good relationship with other departments and external organizations.
• Good contact with customer and hospitality industry palyers.
• Sound ability and work experience in handling sudden occurrence.
• Fluent in both oral and written English.