Technical Officer - Data Management at Norwegian Refugee Council (NRC)

Tasks and Responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the support function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function.

Specific Responsibilities

• Responsible for answering the NRC complaints and feedback telephone and respond in line with agreed standards
• Responsible for maintaining NRC complaints and feedback register for the Area Office
• Responsible for emptying and register NRC suggestion boxes in Maiduguri Metro
• Responsible for collecting field offices weekly reports and enter these into NRC Area Office complaints and feedback register
• Responsible for maintaining overview of feedback given and complaints followed up on.
• Design tools for data collection
• Analyse data from different core competencies and present reports to Programme Development Managers and other stakeholders
• Managing data collection staff (enumerators)
• Developing and implementing programme databases

Qualifications

• At least 2 years’ experience in an international NGO preferably in an emergency or post-conflict setting, including M&E implementation
• Thorough experience with and knowledge of principles and current approaches to monitoring and evaluation in relief and development programs, using both quantitative and qualitative methods
• Understanding of data and information needs for program management and decision making
• High level English language proficiency (speaking, reading, writing), Hausa and other regional languages is an asset
• Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access)
• Experience using SPSS, STATA, Epi Info, or R
• Documented experience from using data analysis tools, including excel
• Documented results related to the position’s responsibilities

Personal qualification

• Ability to work under pressure, independently and with limited supervision.
• Highest standards of ethics and integrity
• Ability to work in insecure environments
• Communicating with impact and respect
• All employees of the Norwegian Refugee Council should be able to adhere to our Codes of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable

We offer

• Commencement: ASAP
• Contract period: 31st December, 2017 (with possibility of extension)
• Salary/benefits: According to NRC’s directions
• Duty station: Maiduguri - Borno State