Jobs at Yes Kitchen and Catering Services

What will you doing? The Sales Supervisor’s job is to deliver strong product availability and stock management in order to achieve sales to budget; to control sales processes in order to achieve margin; to lead the sales team and ensure the customer service standards and company procedures are adhered to. As a primary contact for YES Kitchen customers, the Supervisor is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis
We are recruiting for both Festac and Ketu

Responsibilities:

Operations

• Tencourage the team tmaximise sales through excellent and impeccable customer service
• Tensure the team achieves its departmental targets and objectives
• Carry out duty management shifts as required
• Organise rotas for the department and store where necessary using appropriate I.T systems
• Customer Service Standards
• Know and demonstrate by example the customer service standards
• Lead and coach the team in their ability teffectively deliver the company’s service standards
• Effectively deal with customer issues in store and the sales when duty managing

People, Training & Development

• Facilitate/assist in training the team; utilise relevant manuals/tool kit trainings as necessary
• Motivate the team tachieve departmental objectives
• Effectively communicate goals and objectives tthe team
• Attend/complete trainings as necessary
• Where required, complete /assist in carrying out performance reviews for the team
• Merchandising & Stock Management
• Ensure department displays are well-maintained: replenished, faced up and stock rotated in line with company guidelines
• Ensure departmental ordering is completed and stock volumes managed appropriately
• Monitor regularly, and minimise, wastage
• Departmental stock takes: ensure periodic stock takes are completed and recorded according tcompany procedures
• Store stock takes: assist in overseeing periodic stock takes for the whole store as required; this may require working additional hours from time ttime

Systems & Procedures

• Follow correct opening and closing procedures
• Follow correct procedures for receiving and checking deliveries and ensure paperwork is processed in line with company policy
• Ensure the team operates the till systems competently and accepts correctly cash/cards/vouchers in line with cash handling policies and procedures
• Ensure due diligence checks are completed according tcompany procedures: price checks (periodically) and date code checks
• Follow accident reporting procedures

Business Development
To revise and implement the sales strategies plans.
To generate sales opportunities by identifying appropriate business targets

Requirements and Skills:

• Managerial skills in Business and People
• Planning
• Reviewing
• Motivating
• Coaching
• Performance Management
• Interpersonal and Communication Skills
• Problem Solving and Team Building Skills
• Ability to follow and enforcer company procedure

Education and Experience:

• Prior experience in sales
• BSc in Business Admin, Marketing or related fields