Operations Manager at Kilimall

Role Summary

• As Operations Manager, you will be responsible for building, managing and growing our Nigeria operations.
• You will be responsible for business results, profit & loss, and delivering the sales and margin plan.
• Drive the execution of merchandising initiatives, ensuring collaboration and integration with marketing, buying and planning.

Duties and Responsibilities
Maximize sales:

• Identify opportunities based on historical results & current trends
• Deliver to targets: sales, margin, contribution, inventory turns
• Analyse sales data, create action plans
• Increase revenue by using analytical tools to track user behaviour
• Drive qualified traffic to the website through search engine marketing, affiliate marketing, shopping portals
• Increase sales via email marketing and loyalty programs

Financial Management:

• Partner with Finance, Marketing and other departments to produce accurate financial data, and to manage budget
• Optimise functionality, improve customer focus:
• Oversee channel development strategies, architecture and infrastructure requirements
• Develop and execute in-country strategic plans on time and to a high quality
• Track e-commerce trends and technology to keep site ahead of competition
• Collaborate with IT, design team, and marketing department on architecture and back-end solutions for enhanced site functionalities
• Partner with third-party vendors to identify and apply solutions for customer acquisition, conversion and website optimization

Collaboration with other departments, Brands, regions:

• Integrate activities of marketing, sales and advertising to develop multi-channel strategies and increase brand/product awareness

Lead Online Merchandising:

• Lead web merchandising, design and development teams to oversee activities related to content development and promotion management

Qualification and Requirements

• First Degree or Masters in Marketing, Business, Retail Merchandising, Information Services, or related field.
• A solid track record in building a successful on-line business, and implementing an e-commerce business strategy
• Above 3 years of demonstrated experience in e-commerce management
• Proven track record in optimizing e-commerce experiences - including optimization of traffic and conversion
• IT knowledge (front-end and/or back-end) is a plus
• Solid understanding of digital / web environments - from a business and from a technical point of view
• Analytically strong
• Experience successfully managing the performance of a diverse group of individuals
• Experience developing performance metrics.