IT Support Officer at British High Commission

Grade: B3 (L)
Type of Position: Permanent
Type of Post: British High Commission
Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)
Job Subcategory: Information Technology Services

Job Description (Roles and Responsibilities)
Main purpose of job:

• To work as Information Technology Support Officer in the management section of the British High Commission.

Roles and Responsibilities
What will the job holder be expected to achieve:

• Maintain and support the BHCs IT platform including both Software and Hardware
• Liaise with the UK IT Helpdesk teams and other third parties to assist in resolving problems.
• Operate as the BHC Abuja IT Team Leader and directly line manage all Deputy IT Support Officers (DITSO’s).
• Provide a focal point for users IT related queries.
• Monitor the IT shared mailbox to ensure all problems are resolved in a timely fashion and to the IT teams SLA’s.
• Help ensure the security of IT systems and report any potential breaches of security.
• Support and maintain support and maintain a variety of services to include VOIP telephony, data and video conferencing services
• Support the BHC Unclassified Internet and its infrastructure.
• Assist with provision and support of BHC supplied mobile phones, wireless network and wireless devices
• Ensure established processes for IT support are followed at all times.
• Provide IT support to remote users and 3rd party customers.O
• Complete the IT Audit in line with FCO guidelines.
• Act as a budget monitor for the IT Team.
• Provide support for the BHC SharePoint website as a Power User.
• Perform annual Staff Appraisal for managed team.
• Act as backup staff for external internet service providers.
• Assist with any other ad-hoc IT related tasks within the High Commission

Requirements
Essential Qualifications and Experience:

• Previous experience in using Microsoft Vista, Microsoft Office 2007, Windows Network, Windows 10, Office 365, IP networking, Internet and Intranet, VIOP technologies, Users Helpdesk Support as well as training users

Desirable Qualifications and Experience:

• Recognized IT qualification is desirable

Required Competencies:

• Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service

Remuneration
Starting monthly salary is N493,126