Energy Sales Representative (ESR) at Ikeja Electricity Distribution Company

Reporting to: Energy Sales Supervisor (ESS)

Role Purpose

• The role requires the jobholder to perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
• The role also entails ability to manage customer relationship relating to meter reading and bill distribution.

Role Accountabilities

• Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
• Performing remote monitoring of meter behavior using human machine interfaces (HMI)
• Performing remote energy usage tracking
• Customer meter reading and capturing meter status/remark.
• Providing customer meter reading books/cycle and updating reading sequence.
• Performing manual data entry for customer meter reading and meter reading status on a daily basis.
• Managing meter reading instrument availability for meter reading activities.
• Preparing daily reading upload batch files.
• Prepare exception reports.
• Bill distribution to customers.
• Meter reading and bill distribution reporting.
• Performing on site activities/supervision/site visit with regards to installed meters.
• Monitoring of  prepaid meters
• Special customer meters re-reading/site visit.
• New customer capture and periodic customer tariff reclassification
• Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
• Managing all customers complaints related to meter reading within areas of jurisdiction.
• Customer accounts maintenance to avoid buildup of unrealistic debts(vacant premises, etc).

Minimum Requirements

• First Degree (B.Sc or H.N.D) in Marketing, Social Sciences or any relevant field.
• Minimum 2 years field experience in sales and marketing
• Good communication and analytical skills
• Basic knowledge of the power industry
• Basic computer proficiency (MS Excel, Word, Outlook).

Skills & Competencies:

• Strong customer service and support focus with a desire to deliver a high quality service
• Self-motivated and highly professional with ability to take ownership and responsibility
• Ability to multi-task,work under pressure
• A desire to learn and improve skills and knowledge
• Fastlearner,energetic and enthusiastic
• Adaptable and flexible to business demands
• Strong organizational and planning skills
• Positive'can-do'attitude
• Team player
• Attention to details.