Manager-Data Services at 9Mobile

Job Summary       

Manage the end to end processes involved in the development and deployment of Etisalat Nigeria  mobile messaging solutions.

Principal Functions       

• Keep abreast of global and local best practice as it relates to mobile messaging trends and monitor related developments in the telecommunications industry.
• Assist in the continuous review of the unit?s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel and funding to achieve the unit?s strategy.
• Establish and maintain relationships with key internal and external stakeholders.
• Develop in line with approved business strategy, input into Etisalat Nigeria messaging solutions roadmap.
• Develop propositions/business cases for innovations in messaging services, propose modifications to enhance existing offerings and proffer recommendations to the Director, Consumer Segment
• Liaise with the IT team for solution selection and deployment of relevant technology to suit Etisalat Nigeria messaging platform.
• Manage, monitor and evaluate on-going performance and quality of all messaging services (including related promotions) in line with defined functionalities and specifications.
• Liaise with the Pricing and Tariffs team to agree and manage bonus tariffs/discounts on messages.
• Assist in implementing the unit?s work programs and plans in line with agreed upon procedures and guidelines.
• Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinates? performance towards the achievement of overall team objectives
• Monitor and control the budgetary needs of the unit.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Consumer Segment.
• Perform any other duties as assigned by the Director, Consumer Segment.               

Educational Requirements               

Experience, Skills & Competencies       

• First degree or equivalent in a relevant discipline.
• Postgraduate/ professional qualification in a related field will be an added advantage.
• Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role.