Branch Managers at Workforce Group

Our Preferred Candidate:
1) Must demonstrate clear and in-depth understanding of Critical Success Factors (CSFs) for managing an effective branch.
2) Must have a track record of building and running high performing branches.
3) Must have a track record of transforming a poor performing branch to a high performing branch.

Job Summary:
The Branch Manager is responsible for the administration and efficient daily operation of a full service bank branch, including lending, product sales, customer service, security, safety and employee management, in accordance with the Bank's objectives.

Job Duties & Responsibilities

•     Branch Performance Management – Establish and communicate branch performance standards, monitor and facilitate the business performance of branch office whilst ensuring superior and effective delivery of maximum returns to all stakeholders.
•     Business Development & Customer Relationship Management - Accountable for driving new client acquisition and retention, growing market share and branch balance sheet, non-interest income, etc. and fostering client satisfaction to meet or exceed branch sales and service goals.
•     Risk Management - Accountable for management of risk assets, operational risk management, branch operations and compliance by providing direction and guidance to branch staff on operational/regulatory procedures for the branch in compliance with the Bank’s established parameters.
•     People Management & Development – Responsible for managing, staffing and scheduling all direct reports within the branch. Also responsible for recommending training and recognising/ rewarding the performance of branch staff.
•     Ensure satisfactory branch audits; review and certify completion of continuity and recovery activities; ensure the branch focuses on operational processes to enhance the client experience.
•     Report and follow up on branch facility issues that hinder branch operation.
•     Ensure Branch financial goals are met or exceeded.

Required Qualifications/Experience

•     12 years banking experience (with 8 years been spent in branch/relationship management, 4 years in operations, 3 years in credit processing)
•     Demonstrated ability to lead and coach teams successfully
•     In-depth understanding of the Nigerian Financial sector
•     Excellent problem solving, decision making skills and analytical skills
•     Demonstrated ability to leverage Centres of Influence (COIs) to further promote Bank business
•     Ability to interact with business partners and demonstrated ability to effectively communicate e.g. must possess strong public speaking skills
•     An MBA and relevant professional certifications are added advantages