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The issues of value adding business solutions in today’s business environment has become increasingly important, as emphasis on business development tradeoff between the project triangle (Time, Cost and Scope) and staff efficiency of any organization is a determining factor for growth and profitability. It is in recognition of this felt need that Aquar...
LOCATION: LAGOS
JOB CODE: AJ06-001
Key Competencies Required
Candidates should have strong business acumen, good analytical skills and an appreciable Finance and Planning capability.
Other Qualification
Excellent Leadership abilities; Quantitative, qualitative and analytical insight; strong written and verbal communication skills; strong client management skills; strong negotiation skills and result orientated.
Qualifications and Experience
- First Degree or HND in Banking, Business Administration, Accounting, Finance or other relevant field
- Minimum 5 years in banking/finance/microfinance, with at least four years in back office or operational roles – experience of two years or more in a senior management role at the regional or head office level strongly preferred
- Proficient in MS-Office Suite (especially Excel) – experienced with Core Banking Systems and good understanding of Information System issues and the role of IS in banking operations
- Project management qualifications (e.g. PMP) are an advantage
- Knowledge of process analysis and mapping is an advantage
- Fluency in English is required
Job Description
The Banking Operations Manager reports to the Chief Executive Officer and he/she is responsible for supporting the Business /front-end function by providing oversight for general back-office banking operations for the institution. As a core member of the team, the Banking Operations Head will be responsible for establishing and managing the Banking Services function, procedures, and controls to deliver the bank's financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with the bank's methodologies, delivery channels strategies, and overall business goals.
Key Task
- - Responsible for the bank’s operations
- - Staff Supervision, discipline and control
- - Cash management
- - Accounts reconciliation
- - Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same
- - Serve as the Operations Lead for the bank's core banking system implementation, aligning system configuration with operational processes and policies
- - Develop and manage a team of well-trained, focused and motivated Banking Services staff
- - Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities
- - Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels
- - Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems
- - Safeguard customer data and protect against fraud through management of authorization levels and access rights
- - Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed.
Desired Skills and Experience
Candidate Profile:
- - Commitment to establishing a successful department and function.
- - Strong fit to the bank's desired corporate culture & committed to furthering bank's mission and vision;
- - Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
- - Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
- - Proven integrity;
- - Strong interpersonal skills and written and oral communication skills;
- - Highly attentive to detail with excellent organizational and documentation skills
- - Results-oriented, with the ability to drive projects from inception to execution stages
- - Demonstrated leadership, networking and collaboration/negotiation skills;
- - Ability to build and maintain excellent working relationships within a diverse organizational structure Proven integrity; Strong interpersonal skills and written and oral communication skills;
- - Highly attentive to detail with excellent organizational and documentation skills
- - Results-oriented, with the ability to drive projects from inception to execution stages
- - Demonstrated leadership, networking and collaboration/negotiation skills
- - Ability to build and maintain excellent working relationships within a diverse organizational structure.
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