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  • Posted: Jan 27, 2020
    Deadline: Feb 3, 2020
  • THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive. THT is one of Nigeria’s pioneer Health Management Organisations (HMOs), renowned by our stakeholders f...
    Read more about this company


    Quality Assurance / Renewals Executive

    Job Description

    • Generate samples of business data from applications processed.
    • Review and generate reports from daily tasks on processed applications.
    • Generate and prepare trend analysis report at required frequency (daily, weekly, monthly, quarterly and annually).
    • Auditing and follow up on enquiries, issues resolutions and treatment of complaints.
    • Auditing of all received correspondences.
    • Ensure all errors are identified, escalated and fixed within an allowable timeline within the unit.
    • Ensure proper documentation of gaps/ variation identified, root cause and corrective measures for such variations.
    • Processing of Renewals for Existing Businesses.
    • Vetting of Existing Business Premiums and subscription
    • Review the validity and status of Business Subscription
    • Reviewed, approved and monitored the implementation and effectiveness of corrective action plans.
    • Performed Quality Process Reviews to help ensure that operations in departments are prepared for external inspections and audits.
    • Execute audits of work processes and measure quality data for review to ensure finished product complies with quality standards prior to delivery.
    • Provide analysis of data and recommend preventative or corrective action to maintain adherence to quality standards
    • Identify compliance issues and areas for corrective/preventive action and follow up to assess the proper identification of problem cause and implementation of effective countermeasures.
    • Maintains operations by following policies and procedures and reporting needed changes.
    • Generate, prepare and present audit report to Manager.
    • Carry out any other tasks as assigned.
    • Work with other team members in the unit.


    • Minimum of a Bachelor's Degree.
    • 2-3 years of work experience in related operations

    Other Requirements:

    • Attention to details, strategic thinking and analysis
    • Good communication skills (verbal and written).
    • Strong Presentation and Organizational skills.
    • Numerical Analysis and Problem Assessment, Judgment and Decision making.
    • Timeliness
    • Writing
    • Multi-tasking
    • Compliance
    • Teamwork.
    • Proficient in Microsoft office suites (word, excel, power point and outlook).

    Method of Application

    Interested and qualified? Go to Total Health Trust Ltd on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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