Specialist - Revenue Assurance at 9Mobile

Job Summary                                 

• Responsible for the Circuit and Packet Switched Network Assurance
• To ensure the integrity of the revenue streams with primary focus on strengthening and/or building revenue assurance processes controls.

Principal Functions                       

•     Development of revenue assurance best practices for the company
•     Creation, implementation and monitoring of single-source and reconciliation KPIs on the Integrated Revenue Management System.
•     Perform root cause analysis of issues on the Circuit and Packet Switched Networks; follow through to resolution and communicate to appropriate parties.
•     Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
•     Have responsibility for the day-to-day operation of Revenue Assurance tool - CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
•     Perform reviews of service nodes (MSC, IN, HLR, GGSN & SGSN etc) to ensure that potential revenue leakages/losses across the circuit and packet switched networks are proactively identified and mitigated
•     Follow-up on reported Revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department, and providing adequate briefs/reports on such to the RA Manager.
•     Act as direct point of contact with the Business Segment, IT, Network, Carrier & Wholesale teams and produce monthly Revenue Assurance Reports.
•     Undertake constant review of subscriber profiles on the network to ensure completeness, accuracy and integrity of service provisioning and billing.
•     Review of Promotions/services offered by the company to individual and corporate customers with a view to ensuring that risks are effectively mitigated.
•     Undertake routine tariff integrity checks for live and test products with a view to assuring tariff efficiency relative to the market.
•     Perform varying degrees of cross-platform TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile/CDR transport integrity as well as billing completeness and accuracy.
•     Report on and perform value adding reconciliation on Revenue streams such as Postpaid/Prepaid/Roaming/interconnect/VAS/ activity to identify weaknesses, leakages and produce reports to senior management for action.
•     Perform validation of third party payment schemes in order ensure compliance with subsisting agreements and ensure completeness, accuracy and validity of transactions, revenue earned and payout figures.

Educational Requirements                        

•     Bachelor’s degree in a numerate field
•     Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA)

Experience, Skills & Competencies                        

• Minimum of 4 years relevant work experience.
• Good Knowledge of Relational Database Management systems,
• Excellent understanding of GSM Network Architecture