Remote Sales and Advisory Centre (RSAC) Officer at First Bank

Ref No: 19000009
Location: Head Office, Lagos
Organization: Managing Director
Schedule: Regular
Shift: Standard
Job Type: Full-time

Duties & Responsibilities

• Ensure proper and seamless onboarding of Tier-1 customers opened through digital channels.
• Provide support to customers on Nano lending.
• Aggressive dormant accounts reactivation.
• Engage loan customers for timely repayments.
• Cross-sell and upsell the bank's products and identify opportunities for new customer acquisition.
• Provides cross-selling opportunity for other products.
• Increase customer stickiness and transactions.
• Respond to customer enquiries and proactively follow up to ensure they are resolved.

Qualifications & Competencies

• A Higher National Diploma (HND) or equivalent qualification in any relevant discipline.
• 0 - 2 years’ relevant work experience in FirstBank.
• Baseline knowledge of the bank's products and services.
• Baseline knowledge of applicable policies, processes and procedures.
• Baseline understanding of risk management practices.
• Excellent customer service and relationship management skills.
• Strong interpersonal and communication skills (oral and written).
• Strong sense of responsibility, accountability and dependability.
• Intermediate use of basic technology tools.