Sales Manager at Standard Chartered Bank

Job ID: 436452
Location: Nigeria
Job Function: Retail Clients

Job Description

•     Accountability for driving Region sales of Personal Loan and Credit Card.
•     Contribution to the formulation of the region sales and portfolio management strategy.
•     Coaching and Training of New Business Officers.
•     Monitoring performance and taking appropriate remedial action.
•     Embedding sales governance and sales management principles across the region.
•     Responsible for driving productivity and ensuring New Business Officers sell in line with scorecard targets

Key Roles & Responsibilities
Business Development:

•     Big ticket sourcing for the region.
•     First line relationship management for empanelled companies.
•     Responsible for portfolio growth (assets and Payroll accounts) of region.

Sales Management:

•     Implement Best Practice of sales strategies and motivational trends across the region
•     Morning huddles
•     Performance Boards
•     Time Management
•     Sales discipline
•     Drive the sales system towards quality standards where risks are well controlled.
•     Derive insights to Competitor Sales activities and effectively counter the efforts.
•     Continuously upgrade and innovate sales techniques to maximize productivity.
•     Set business performance standards for cross selling

Sales Promotion Plans:

•     Activations
•     Presentations
•     Door To Door
•     Sales Monitoring and Reporting
•     Develop a formal monitoring mechanism to measure the productivity of each sales person.
•     Monitor the quality of sales from the team and assess trends to ascertain any training interventions for the sales team , or any support required from senior management in terms of being able to penetrate the environment/catchment area
•     Recognition programs : Spearhead the Sales awards and ceremonies at all levels
•     Measure and drive productivity
•     Reduction of re-work (RTS)

Governance and Controls:

•     Misselling
•     Collusion and gaming
•     Conflicts of interest
•     Compliance to law and policy.
•     Conflict Management.
•     Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank.
•     Ensure all reasonable steps are taken to verify the identity of customers.
•     Ensure that CDD and AML guidelines and policies are complied with in all areas of sales. Ensuring team members are complying with the same guideline.
•     Perform customer call backs (where necessary) as per laid down guidelines.

Qualifications & Skills

•     B.Sc from any recognised University; minimum of 2nd class lower class of degree
•     3 - 5 Years Work Experience In Sales & Marketing.
•     A Good Knowledge of the Bank's Products, Services and Policies.
•     Good Service Skills/Etiquette/Personal Presentation.
•     Good Knowledge of Bank Cash Related Policies.
•     Strong Interpersonal & Communications Skills.