Store Manager at DeeCla Services Limited (DSL)

Job Description

• The Store manager will be responsible for managing the daily operations of a jewelry store. She should be a passionate and self-driven individual, who can generate/increase sales by engaging with customers to receive inquiries, obtain feedback as well as resolve complaints.
  

Key Objectives

• Maintain and supervise the store operations, ambience and brand experience such as to attract and retain customers as well as generate daily sales. Continuously obtain feedback from customers, record and forward to management. Lead the sales planning and promotions for the store.

Role and Responsibilities

• Coordinate the daily activities and operations of the store
• Ensure that every customer enjoys a positive brand experience
• Promote services and products offered by the company.
• Maintain store outlook, cleanliness, and ambience
• Respond to inquiries or forwarding them to the appropriate management personnel
• Promote and advertise the store and brand
• Oversee the store inventory, payments & other financial records
• Ensure that source documents are filed and maintained appropriately
• Supervise sales and other store personnel and ensure that they comply with company policies, procedures and security checks
• Educate customers about warranties and guarantees of sold pieces and ensure that all documentation is included with the bagged product
• Ensure that all displays are properly locked and secured
• Ascertain that all pieces of jewelry are locked up in assigned storage places at the end of the day
• Organize customer satisfaction and retention campaigns, such as sending out thank you notes to customers and keeping them in the loop regarding new arrivals, maintaining proper customer database and feedback records.

Qualifications and Preferred Skills

• Minimum of HND, B.Sc or equivalent degree
• 4 years work experience as a sales/ store assistant, customer service or sales representative
• Must possess basic accounting/ book keeping knowledge
• Must possess basic IT/ Computer skills
• Exceptional listening and communication skills
• Ability to handle customers pressure e.g. two or more customers at a time
• Must be friendly, warm and charismatic
• Be detailed and security conscious
• Must be honest and trustworthy
• Fluency in written and spoken English
• Must be stylish and fashionable

Preference:

• Females are encouraged to apply
• Between 27- 35years of age
• Preferably- candidate should reside on the island