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  • Senior Account Manager at Booking.com

  • Posted on: 15 November, 2018 Deadline: Not Specified
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  • Booking.com is one of the world’s largest e-commerce companies, and the number one destination to book any type of accommodation. Our mission is to empower people to experience the world. Helping us do this is a diverse community of over 17,000 employees across 198 global offices, all connected by a love of travel and a passion for creating the perfect customer experience.

    Senior Account Manager

     

    Job Description

    • As a Senior Account Manager you will be responsible for the account management team in the appointed market, managing and motivating people in your team.
    • You will be responsible for the account management of some of the hotels in the area.
    • You create quantity and quality reports on results and performance for information support to Booking.com BV.
    • You advise hotels about information on the Booking.com website, and provide them the (initial) training on how to use Booking.com BV‘s system.
    • You will be reporting to the Area Manager in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.
    • This full time position will be based in our Lagos office.

    Main Responsibilities

    • Manage a team of Account Managers Hotels in Lagos;
    • Provide constant feedback and support to your team members;
    • Hold regular meetings, 1:1’s, performance and appraisal reviews;
    • Direct account management for hotels in an appointed region
    • Visit the important hotels;
    • Responsible for area coverage;
    • Support Booking.com BV’s-strategy for hotel availability and supply within appointed region
    • Promote the Booking.com BV brand name and its online reservation services to hotels;
    • Liaison person for hotels to contact when they have questions;
    • Providing hotels with information and advice by mail and email, including follow-ups;
    • Accompany and train hotels on how to use Booking.com BV’s extranet and rates & availability system;
    • Support hotels with regards to Booking.com BV’s system;
    • Liaise with hotels on allotment, availability and supply;
    • Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
    • You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.

    Qualifications and Required Skills

    • 2-4 years of experience in a comparable management function;
    • Fluent in English;
    • Affinity/experience within e-travel and/or hotel/travel industry;
    • Pro-active, sense of responsibility, friendly and ability to work independently;
    • Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
    • Great face-to-face and telephone communication skills;
    • Team player, motivated and enjoys to work in e-travel and hospitality;
    • Business focused;
    • Positive attitude;
    • University background preferred;
    • Driver’s license;
    • Availability to travel 50% of the time;
    • You are a Nigerian national or can obtain a Work Permit

    Method of Application

    Interested and qualified? Go to Booking.com career website on workingatbooking.com to apply

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