Senior Account Manager at Booking.com

Job Description

• As a Senior Account Manager you will be responsible for the account management team in the appointed market, managing and motivating people in your team.
• You will be responsible for the account management of some of the hotels in the area.
• You create quantity and quality reports on results and performance for information support to Booking.com BV.
• You advise hotels about information on the Booking.com website, and provide them the (initial) training on how to use Booking.com BV‘s system.
• You will be reporting to the Area Manager in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.
• This full time position will be based in our Lagos office.

Main Responsibilities

• Manage a team of Account Managers Hotels in Lagos;
• Provide constant feedback and support to your team members;
• Hold regular meetings, 1:1’s, performance and appraisal reviews;
• Direct account management for hotels in an appointed region
• Visit the important hotels;
• Responsible for area coverage;
• Support Booking.com BV’s-strategy for hotel availability and supply within appointed region
• Promote the Booking.com BV brand name and its online reservation services to hotels;
• Liaison person for hotels to contact when they have questions;
• Providing hotels with information and advice by mail and email, including follow-ups;
• Accompany and train hotels on how to use Booking.com BV’s extranet and rates & availability system;
• Support hotels with regards to Booking.com BV’s system;
• Liaise with hotels on allotment, availability and supply;
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
• You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.

Qualifications and Required Skills

• 2-4 years of experience in a comparable management function;
• Fluent in English;
• Affinity/experience within e-travel and/or hotel/travel industry;
• Pro-active, sense of responsibility, friendly and ability to work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• University background preferred;
• Driver’s license;
• Availability to travel 50% of the time;
• You are a Nigerian national or can obtain a Work Permit