Private Banking, Relationship Manager at Coronation Merchant Bank

Key Duties and Responsibilities

• Develop strategies to identify new clients through market segmentation and apply different approaches in targeting and selecting clients
• Establish relationships with product specialists and other internal stakeholders to customise product solutions for clients
• Lead business development activities for top clients/partners
• Maintain and cultivate long-term relationships with the customer
• Execute strategies for cross-selling and up-selling of products and services based on understanding of range of products and client analysis
• Advocate for a solution or idea that is a win-win for the organization and customer.
• Review client acceptance, Know Your Customer (KYC) and onboarding procedures including handling client documents
• Seek to improve customer metrics by applying benchmarks of customer management
• Manage a customer-centric research program that integrates economic and industry trends into the analysis
• Utilise knowledge of financial instruments to propose funding/ investment strategies as required
• Upsell and cross-sell products and services to clients.
• Research and pursue new business opportunities
• Cross-sell products by leveraging on FI relationships including coordinating with other business units and product specialists to market organisation's products and services for customised solutions
• Enhance clients' experience by providing timely information and advice to address their financial needs
• Handle High Net Worth clients by monitoring financing plans, coordinating, and resolving conflicts and managing expectations of involved parties

Key Requirements

• Education and Work Experience
• Bachelor’s degree in business administration or similar field
• Minimum of seven years relationship management experience in the Banking Sector

Skills and Competencies

• Ability to build and maintain client and business relationships
• Excellent communication and interpersonal skills
• Leadership and team management skills.
• Account management expertise
• Customer management and negotiation skills
• Ability to recognize and exploit business opportunities
• Strong Analytical skills
• Good conflict resolution and problem- solving skills
• High level of communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong presentation skills
• Business Environment Analysis
• Business Negotiation
• Client Investment Suitability
• Credit Assessment
• Customer Acceptance Checking and Onboarding
• Customer Acquisition Management

Key Performance Indicators

• Banking Efficiency Ratio
• Lifetime Customer Value (LTV)
• Lifetime Customer Value (LTV) to Customer Acquisition Cost (CAC) Ratio
• Net promoter score
• Customer churn rate
• Customer satisfaction rate
• Return on Investment