Latest Jobs at SENCE Nigeria

Job Overview:

• We are in search of a brilliant, well-spoken customer oriented professional who will function in the capacity of a customer experience officer for our clients.
• The chosen candidate will act in this capacity for our company or for the clients we outsource this service to.
• S/he will be the first point of contact for our clients and for their customers as well, will handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience.

Duties and Responsibilities:

• Serve as the primary point of contact for clients, responding promptly and professionally to inquiries via email, phone, and our help desk platform.
• Develop a comprehensive understanding of all HR services offered by the company in order to effectively address client questions and concerns.
• Assist in the onboarding process for new clients, ensuring they have a smooth transition to our services and understand the benefits we provide.
• Proactively gather client feedback to identify areas for improvement and report insights for service enhancements.
• Work closely with clients to identify and resolve any issues or concerns they may have, coordinating with the internal team as needed to deliver timely solutions.
• Manage the company’s online networ k by coming up with engaging daily posts and overseeing the network’s activities.
• Oversee the implementation and operation of the company’s “Customer Support Service” tailored specifically for our clients' customers.
• Document customer interactions, transactions, feedback, and complaints.
• Implement strategies to maximize client satisfaction and retention, ensuring long-term partnerships.
• Provide clients with training and guidance on how to utilize our HR outsourcing services effectively.
• Perform other duties as assigned to support the overall success of the customer success team and the company.

Requirements:

• Bachelor's degree/HND in any relevant field.
• Prior experience in customer support.
• Strong communication skills, both verbal and written.
• Innovative and result driven.
• Strong problem-solving and conflict resolution skills.
• Ability to grasp complex HR concepts and services quickly.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

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Job Overview:

• Our client, a bilateral trade promotion organisation, is currently seeking to hire a Grants Manager. In this position, you will be responsible for identifying, securing, and managing grants funding to support initiatives that promote bilateral trade and economic development.
• Your role will focus on cultivating relationships with donors, researching funding opportunities, and preparing compelling grant proposals to secure financial support for the organisation's programs and projects.

Duties and Responsibilities:

• Conduct ongoing research to identify potential grant opportunities from diverse sources, including government agencies, foundations, and international organisations.
• Monitor funding trends and opportunities relevant to bilateral trade promotion and economic development initiatives.
• Build and maintain relationships with donors, funding agencies, and other potential funding partners.
• Attend networking events, conferences, and meetings to expand the organisation's donor base and establish strategic partnerships.
• Work closely with program managers and other stakeholders to develop grant proposals that align with the organisation's objectives and priorities.
• Write compelling grant proposals, ensuring adherence to donor guidelines and requirements.
• Coordinate the submission process, including compiling necessary documentation and submitting proposals within deadlines.
• Oversee the grant management process, including tracking grant timelines, reporting requirements, and budget allocations.
• Ensure compliance with grant agreements, regulatory guidelines, and reporting obligations.
• Collaborate with program staff to monitor grant-funded projects and activities to achieve desired outcomes.
• Develop and implement systems for monitoring and evaluating the impact of grant-funded projects.
• Collect and analyse data to assess project effectiveness and make recommendations for improvement.
• Prepare reports and presentations on grant activities and outcomes for internal and external stakeholders.

Requirements:

• Bachelor's or Master's degree in international relations, business administration, economics, or a related field.
• Proven experience in grant acquisition and fundraising, preferably in the context of international trade promotion or economic development.
• Strong understanding of grant-making processes, donor relations, and fundraising strategies.
• Excellent writing and communication skills, with the ability to articulate complex ideas and concepts in a clear and persuasive manner.
• Exceptional interpersonal skills, with the ability to build and maintain effective relationships with donors, partners, and stakeholders.
• Knowledge of bilateral trade policies, international development, and economic trends is desirable.