Job Vacancies at IpNX Nigeria Limited

Purpose of the Job

• This role is for an experienced Data Analyst who will play a crucial role in analyzing, visualizing, and delivering data-driven insights using tools like Google Looker Studio, Zoho Analytics, Power BI, and others.
• The candidate will collaborate with cross-functional teams to gather data requirements, develop interactive dashboards, and provide actionable recommendations to support data-informed decision-making.
• The candidate's expertise in data visualization and MIS will contribute to the organization's success in leveraging data for strategic initiatives.
• Collaborate with stakeholders to gather data requirements and translate them into interactive and insightful dashboards using tools like Google Looker Studio, Zoho Analytics, Power BI, and other data visualization platforms.
• Collaborate with cross-functional teams to automate data workflows and ensure seamless data flow between different systems.
• Ensure data accuracy, completeness, and quality in all dashboards and reports through thorough data validation and data cleansing techniques.
• Design and develop data models and data schemas to support efficient data analysis and reporting processes.
• Conduct data analysis to identify trends, patterns, and actionable insights that drive business decisions and strategic initiatives.
• Optimize data extraction, transformation, and loading (ETL) processes for smooth and timely data integration into reporting platforms.
• Monitor the performance and availability of all data dashboards, striving for 100% uptime and quick issue resolution.
• Lead efforts to achieve self-reporting capabilities for end-users, enabling them to access relevant data insights independently.
• Participate in data governance initiatives, ensuring data integrity, security, and compliance with data policies and regulations

Educational Qualifications & Functional Skills:

• Bachelor's Degree in Computer Science, Data Science, Statistics, or a related field.
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• 5 years of work experience.
• Certifications will be an added advantage

Work Experience:

• Proven experience as a Data Analyst or Business Analyst, with hands-on experience using Google Looker Studio, Zoho Analytics, Power BI, or similar data visualization tools.
• Strong proficiency in SQL for data querying, manipulation, and data validation.
• Familiarity with data warehousing concepts, data modeling, and ETL processes.
• Excellent data visualization skills with a track record of creating insightful dashboards.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Effective communication and collaboration skills to work closely with cross-functional teams.
• Ability to manage multiple priorities and deliver high-quality results within deadlines.
• Experience in MIS development, data management, and knowledge of statistics is an advantage

go to method of application »

Main Responsibilities

• Completing all tasks assigned by the supervisor and offering assistance wherever possible.
• Observing existing strategies and techniques and providing suggestions for improvement.
• Conducting research and collating data as needed.
• Submitting to all forms of evaluation during the traineeship.
• Compiling reports and delivering presentations to staff members and other stakeholders.

Educational Qualifications & Functional Skills:

• Academic: Bachelor of Engineering (B.Eng) in Computer Engineering, Electrical and Electronics Engineering, or a related discipline.
• Professional certifications: CCNA, Linux Fundamentals, Python.

Work Experience:

• Implementation and troubleshooting of various LAN networks.
• Implementation and troubleshooting of various WAN networks running routing protocols like BGP, OSPF, EIGRP, and MPLS.
• Knowledge of Linux and Python programming.
• A good understanding of WiFi technologies.

go to method of application »

Main Responsibilities

• Provide first level off-site technical support for all ipNX services, including Internet service, Voice, Connected Home, and Office.
• Ensure a high level of excellent customer service and support to maintain customer satisfaction.
• Manage the service request life-cycle, including receiving, logging, and taking ownership of general service requests and progressing to resolution.
• Receive, log, and take ownership of all faults and respond to Operations & Maintenance Lead Retail TAC Engineer to provide timely, complete, and accurate resolution to customer inquiries via email, phone, or web calls.
• Monitor and escalate issues based on SLAs, coordinating with other teams as necessary to resolve customer issues within contracted SLAs.
• Proactively monitor all ipNX-owned and installed network elements in corporate customers' premises.
• Ensure initial call assessment, resolution (if possible), or escalate to the appropriate technical group.
• Identify, document, and alert the supervisor of trends in customer calls.
• Ensure daily updates of all complaints not closed (open tickets) by following up with persons, units, and organizations responsible.
• Produce periodic error-free service reports to inform management and external clients of service levels achieved and areas requiring service improvement.
• Prepare daily incidence summary reports.
• Prepare monthly availability reports for customers.
• Generate outage, fault, and utilization reports, as well as cause analysis and reason for outage reports.

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science, Computer Engineering, or Electrical Electronics Engineering (minimum of 2.2 / Upper Credit).
• CCNA and CCNP certifications (Desired).
• Strong telecommunications and IP design skills, with in-depth knowledge of IP Networks.
• Excellent business communication skills, both verbal and written.

Work Experience:

• Hands-on experience with IP Routing, UTM, VPN, and Home-Networking is a must.
• Knowledge and experience with network security are desirable.
• The candidate must possess excellent customer interface, analytical, and presentation skills.

go to method of application »

Key Responsibilities

• Recruit a minimum of 30 subscribers or more every month.
• Negotiate terms of an agreement to a satisfactory level and close sales with minimal supervision.
• Maintain and grow a prospect list, submitting a daily pipeline report with 10 unique prospects every day.
• Carry out route mapping to identify potential and existing customers within a given territory.
• Cold call potential customers to establish contact.
• Act effectively as a brand ambassador and be the first point of contact for potential customers.
• Submit all sales reports weekly.
• Maintain a good working relationship with the Team Lead and other Sales Representatives.
• Be polite at all times to customers and report any customer feedback during weekly meetings.
• Be willing to work at least 3 weekends every month.

Educational Qualifications & Functional Skills

• HND in Engineering, Computer Science, Marketing, Sales, or related disciplines.
• At least 2 years of experience within the telecoms or related space, with knowledge of the retail market, competitor behavior and strategy, including related product dynamics and product management.
• Understanding of communications networks, experience in a B2B and B2C sales environment, with a consistent track record of achieving product effectiveness and customer experience targets.
• High level of analytical thinking, ability to gather and analyze information, and provide insight into market trends and customer behavior.
• Strong organizational skills, multitasking, efficiency, and priority setting.
• Competence in Microsoft Office suite.
• Exemplary communication skills, both face to face and over the telephone, and the ability to communicate effectively at all levels of an organization to favorably project ipNX products and services.
• Demonstrated interpersonal capabilities and leadership.

go to method of application »

Key Responsibilities

• Identifies the root cause of customer issues and advises on the best course of action to resolve them.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure the availability of resources required to resolve the issue, keeping the customer informed of intervention efforts and relevant timelines.
• Implements technical solutions at customer sites while ensuring quality work and customer satisfaction.
• Implements technical solutions at Point of Presence (POP) sites in compliance with approved policies, procedures, and work standards.
• Implements proactive maintenance and sets up system monitoring to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX facilities.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair/return of the same.
• Maintains accurate records of the condition of systems and equipment in all buildings and inspections.
• Prepares regular reports on all POPs' conditions, inspections, and work orders as necessary.

Educational Qualifications & Functional Skills

• A Bachelor's Degree in Engineering or a Technical discipline.
• 3 years of relevant experience in the IT/Telecommunications field.