Telecom Field Support Technician at IpNX Nigeria Limited

Key Responsibilities

• Identifies the root cause of customer issues and advises on the best course of action to resolve them.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure the availability of resources required to resolve the issue, keeping the customer informed of intervention efforts and relevant timelines.
• Implements technical solutions at customer sites while ensuring quality work and customer satisfaction.
• Implements technical solutions at Point of Presence (POP) sites in compliance with approved policies, procedures, and work standards.
• Implements proactive maintenance and sets up system monitoring to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX facilities.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair/return of the same.
• Maintains accurate records of the condition of systems and equipment in all buildings and inspections.
• Prepares regular reports on all POPs' conditions, inspections, and work orders as necessary.

Educational Qualifications & Functional Skills

• A Bachelor's Degree in Engineering or a Technical discipline.
• 3 years of relevant experience in the IT/Telecommunications field.