Workshop Supervisor at Buckler Ordnance Systems Limited

Job Description

• Advise all new and existing workshop staff member of policies and procedures and adherence to these policies and procedures
• Set a regular workshop cleaning schedule highlighting employees specific duties
• Make suggestions to management for improvements on operational activities
• Maintain a well trained workforce and supervise in-house training as required
• Ensure the development and progress of all technicians
• Assist toward keeping the workshop area clear, orderly and attractive in appearance
• Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner
• Assist in the coordinating overtime hours
• Maintain a high degree of product knowledge on all Buckler’s product offering
• Follow housekeeping, safety and security procedures that result in a safe and attractive environment
• Identifies and reports unsafe, unhealthy or hazardous working conditions
• Ensures the availability and use of personal protective equipment for technicians
• Prescribes work detail, specifications and procedures to be adopted with regards to the vehicle repairs and maintenance
• Assists with Interviews and recommends for employment suitable applicants for workshop roles
• Maintains inventories of stocks, tools, workshop equipment and other supplies
• Gives technical advice as required and prepares technical reports
• Ensure that repairs are performed in a professional manner and in accordance with industry accepted good practice
• Prepare, supervise and control workshop activities, including the scheduling of work for technicians
• Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
• Assist all Technicians in the diagnosis of mechanical problems
• Ensure that Technicians are using their time effectively and efficiently
• Upon completion of normal repairs and/or service, inspect and test vehicle with the Technician who completed the job to ensure the vehicle has been repaired
• and/or serviced in accordance with the customer’s instructions and manufacturers guidelines
• Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time
• Ensure all customer vehicle is presented back to the customer in a clean and presentable standard
• Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition
• Control and set workshop behavioral standards and maintain staff morale.