Station Manager at Hermes Oil Services

Job Summary:

The Station Manager is responsible for overseeing the operations and daily activities of the fuel station.  He/She will also be responsible for controlling the retail operations of the fuel station. He/She is also to ensure smooth and uninterrupted flow of operations at the station, through effective utilization of human and material resources, and ensuring that staff at the station adhere to the company’s rules, regulations, and policies.

Roles and Responsibilities:·

• Always maintain fuel/diesel pumps and storage tanks so that they function safely and efficiently.
• Schedule and oversee deliveries of fuel/diesel, ensure that storage and dispensing of fuel/diesel meets environmental and government regulations.
• Maintain company approved inventory stock level.
• Advice fuel/diesel prices sometimes daily to account for price change.
• Monitors and evaluates station operational and marketing results and develops strategies to promote business development and growth.
• Evaluation of daily sales, meter reading, dipping and lodgments.
• Compiles and analyzes periodic sales records and consolidates such reports to his line manager.
• Train and assign schedules to employees and ensure that the station is fully staffed during operating hours.
• Enforce company’s safety and security measures within the premises.
• Ensure that the shelves in the mini mart are fully stocked and items are arranged in a way that fully maximizes sales of products.
• Must provide daily reports on inventory changes and requests as well as reports on other operational activities of the station.
• Maintains excellent standards in all retail activity, driving sales and profitability through the effective deployment and development of pump attendants and cashiers in line with approved budgets.
• Coordinate the sales of fuel/diesel products and liaise with the sales and marketing team to ensure patronage is high in line with budgets and projections.
• Monitor the financial performance of the station and ensure that all financial and operational goals are timely achieved.
• Collaborate with the business development team to prepare common strategies.
• Monitor competition and provide daily reports.
• Monitor competitor’s pricing and provide daily reports.
• Ensure the team at the station is up to date with sales targets.
• Maintain a working knowledge of the company's various products and services.
• Review financial records of sales to ensure balanced accounts are maintained.
• Implements HSE Standards and controls in the retail stations.
• Report any shortage incident or equipment damage to the Management.

Requirements:                                                                                                                                                                                 

• Bachelor’s degree in business administration, sales and marketing or related field.
• 3-4 years’ experience as retail fuel station sales personnel.
• 1-2 years’ experience as a retail diesel/fuel station supervisor, coordinator, team lead or any similar role.
• Extensive knowledge of retail fuel operations and inventory management.
• Excellent customer service skills.
• Ability to manage and motivate employees.
• Ability to prioritize and multitask.
• Strong problem-solving and decision-making skills.
• Extensive knowledge of retail sales process.
• Complete understanding of the company’s products and services
• Excellent communication skills.
• Knowledge of latest industry developments.
• Ability to offer excellent customer satisfaction.
• Ability to work in stressful situations.
• Willingness to upgrade sales tactics.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Critical thinker and problem-solving skills.
• Project management skills and a team player.
• Good time-management skills and excellent leadership skills.