Food & Beverages Team Member (Waiter / Waitress / Cashier) at Ibis

Duties And Responsibilities
Customer Relations:

• Ensures guest satisfaction in the area under his/her responsibility
• Provides a friendly and personalized welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Ensures respect of brand commitments
• Conveys the image of the hotel.

Professional Techniques / Production:

• Takes part in the coordination in service operations:
• Organizes and supervises the work of the commis chefs, apprentices and interns
• Carries out and supervises the following tasks:
• setting up the point of sale and preparation areas
• cleaning and tidying the restaurant and preparation areas before and after closing
• Before every work shift, finds out about dish composition and any shortages
• Organizes work and adapts timing and relational behavior to suit fluctuations in numbers and types of clientele
• Ensures the equipment used remains in good condition

Commercial / Sales:

• Offers suggestions, advice to guests and sells the different services available
• Increases revenue for the point of sale through additional sales techniques
• Helps increase guest loyalty through quality of service

Management And Administration:

• Is actively involved in meeting the department's targets:
  • By respecting the procedures and internal audits applicable in the hotel
  • By increasing sales
• Respects the invoicing and cash operations procedures
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories, check deliveries and store food items

Hygiene / Personal Safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc.)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).

Skills / Qualifications Required

• HND/ BSc / OND in Hotel Management or in any related field
• Diploma or/and Certificate in Food and Beverage category in the related field
• Minimum of 2-3 years working experience as a Food & Beverages team member (Waiter/Waitress & Cashier)
• Proficiency in communication and math skills
• Ability to work in a team and supervise the subordinates
• Quick decision making skills
• Guest oriented, outgoing and service minded
• Proficiency in the use of micros and other application programs
• Honesty and loyalty
• Motivational and interpersonal skills