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The People Practice helps startups scale, and accelerate impact by providing bespoke people-centred solutions. The People Practice helps people access employment opportunities by exposing them to relevant knowledge and practical skills.
Our client is looking to hire a dedicated Customer Success Specialist to join their team. The ideal candidate will be passionate about customer satisfaction and have a strong background in customer success, account management, or client services. You will be responsible for ongoing support, and fostering strong relationships to drive customer retention and loyalty.
Responsibilities
Ticket Management and Issue Resolution:
Escalation Management:
Client Onboarding and Training:
Proactive Account Management:
Customer Advocacy and Retention:
Product Feedback and Improvement:
Customer Success Metrics Tracking:
Qualifications
Must have skills
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