Latest Vacancies at the People Practice

Our client is looking to hire a Vendor Manager who will be responsible for managing relationships with their vendors and suppliers, ensuring the delivery of high-quality materials and services in a cost-effective and efficient manner. The ideal candidate will have strong negotiation skills, excellent communication abilities, and a proactive approach to vendor management.

Responsibilities:

Managing Supplier Relationships

• Establish and maintain consistent communication with manufacturers and distributors of construction materials to comprehend and address their challenges.
• Keep suppliers informed about Request for Quotations (RFQs), and facilitate their participation in the bidding process. 
• Ensure timely delivery of high-quality materials to our clients.

Supplier Onboarding

• Continuously onboard new suppliers across diverse product categories. 
• Evaluate, negotiate, and establish agreements with new suppliers while educating them about our platform, its features, and policies.

Order Fulfillment

• Oversee daily order fulfilment activities, including order processing, loading, and delivery. 
• Strive for efficient, accurate, and cost-effective order fulfilment for all RFQs.

Database Maintenance

• Keep an accurate database of all suppliers and leads up-to-date. 
• Implement a supplier rating system to assess supplier performance effectively.

Integration of Logistics and Technology

• Collaborate with third-party logistics partners and leverage order management software to optimize warehouse and fulfillment operations. 

Enhancing Supplier Performance

• Cultivate enduring relationships with onboarded suppliers and work continuously to improve their performance and lead times. 
• Conduct supplier assessments and provide constructive feedback.
• Oversee the setup and management of vendor stores on the marketplace, and provide training and support to suppliers on utilizing the marketplace's store effectively.
• Collaborate with suppliers to optimize their store layouts, product listings, and promotional efforts to drive visibility and sales.

Supplier Selection and Evaluation

• Conduct interviews and prequalify new suppliers and communicate their responsibilities and obligations. 
• Research available suppliers to identify the best pricing and product quality.
• Implement supplier selection programs to secure top-tier suppliers.

Communication and Education

• Educate suppliers on platform functionality, new features, and updated processes and policies.
• Ensure compliance with contractual agreements and marketplace policies, addressing any violations or disputes promptly.

Monitoring Performance and Reporting

• Continually monitor sales trends to identify popular products and market dynamics.
• Monitor key performance metrics for suppliers, including sales volume, customer satisfaction, and fulfilment rates.

Product Knowledge

• Maintain comprehensive knowledge of all construction materials available on the marketplace.
• Stay updated on industry trends, new product releases, and advancements in construction materials to provide informed guidance to suppliers and customers.
• Act as a subject matter expert on construction materials, providing guidance and recommendations to customers on product selection, compatibility, and performance.
• Conduct regular training sessions for internal teams to enhance their understanding of construction materials and facilitate effective sales and procurement processes.
• Contribute to the development of standard operating procedures (SOPs) and other documentation required to support order fulfilment and operational goals.

Cross-Functional Collaboration

• Work closely with the marketing team to develop content and promotional campaigns highlighting key construction materials and their applications in various construction projects and to develop and implement initiatives that drive merchant engagement and marketplace growth.
• Serve as a resource for resolving product-related inquiries, issues, and disputes, ensuring customer satisfaction and adherence to marketplace quality standards.
• Collaborate with legal and compliance teams to review and update supplier contracts as needed to reflect changing business requirements and regulatory standards.

Qualifications

• Familiarity with e-commerce platforms and marketplace dynamics is preferred.
• Proven experience in procurement, and vendor management 
• Experience or knowledge in real estate or construction is an advantage

Must have skills

• Strong negotiation and contract management skills.
• Excellent communication and relationship-building abilities.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strategic thinker with a proactive approach to problem-solving and opportunity identification.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality results.

go to method of application »

Our client is looking to hire a dedicated Customer Success Specialist to join their team. The ideal candidate will be passionate about customer satisfaction and have a strong background in customer success, account management, or client services. You will be responsible for ongoing support, and fostering strong relationships to drive customer retention and loyalty.

Responsibilities

Ticket Management and Issue Resolution:

• Attend to tickets raised by customers promptly, ensuring timely response and resolution of inquiries, concerns, and technical issues.
• Serve as the first point of contact for clients, addressing first-level issues and providing troubleshooting assistance to resolve issues efficiently.
• Communicate with clients to gather necessary information and troubleshoot technical issues effectively, ensuring minimal disruption to their workflow.
• Document all client interactions, issues, and resolutions accurately in the CRM system to maintain a comprehensive record of customer communications and history.

Escalation Management:

• Identify and escalate second-level issues or complex technical problems to the appropriate internal teams, such as product development or technical support, for further investigation and resolution.
• Liaise with internal teams to ensure timely escalation and resolution of customer issues, serving as an advocate for the customer and ensuring their concerns are addressed promptly.
• Keep clients informed of the status of their escalated issues, providing regular updates and ensuring transparency throughout the resolution process.
• Monitor escalated issues to ensure they are resolved satisfactorily and follow up with clients to confirm resolution and gather feedback on their experience.

Client Onboarding and Training:

• Guide new clients through the onboarding process, ensuring a smooth transition onto the company's platform.
• Provide comprehensive training sessions to educate clients on platform features, functionalities, and best practices.
• Tailor training sessions to meet the specific needs and objectives of each client, promoting adoption and engagement.

Proactive Account Management:

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and challenges.
• Conduct regular check-ins with clients to assess satisfaction levels, address any concerns, and identify opportunities for additional value-add services.
• Collaborate with internal teams to resolve client issues promptly and ensure timely delivery of solutions.

Customer Advocacy and Retention:

• Act as a client advocate within the organization, representing the voice of the customer and championing their needs and priorities.
• Identify opportunities to upsell or cross-sell additional products or services that align with clients' goals and objectives.
• Develop and execute strategies to promote customer loyalty and drive long-term retention.

Product Feedback and Improvement:

• Gather client feedback on platform usability, features, and functionality, and communicate insights to the product development team.
• Advocate for client-driven product enhancements and improvements, ensuring that the platform continues to meet the evolving needs of our clients.

Customer Success Metrics Tracking:

• Monitor key performance metrics, such as client satisfaction scores, usage patterns, and retention rates, to track the success of client engagements.
• Utilize data-driven insights to identify areas for improvement and implement strategies to enhance customer success outcomes. 

Qualifications

• Proven experience in customer success, account management, or client services, preferably with a tech product.
• Proficiency in CRM software and customer success tools.
• Passion for delivering exceptional customer experiences and driving customer satisfaction and loyalty.

Must have skills

• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
• Ability to manage multiple client accounts simultaneously and prioritize tasks effectively.

go to method of application »

Our client is a digital construction marketplace, looking to hire a highly skilled and strategic operator for their Marketplace to spearhead their efforts in building and managing relationships with manufacturers, distributors, and contractors/property developers within the construction industry. The ideal candidate will be a seasoned deal maker with a deep understanding of construction materials and procurement processes, capable of driving revenue growth and maximizing profitability for the marketplace.

 Responsibilities:

 Supplier Relationship Management:

• Onboard manufacturers and distributors of construction materials onto the marketplace platform.
• Negotiate favourable pricing agreements and terms with suppliers to ensure competitive pricing for buyers while maintaining profitability for the marketplace.
• Develop and nurture long-term relationships with suppliers, fostering partnership opportunities.

 Buyer Acquisition and Engagement:

• Target and onboard real estate contractors and construction companies as potential buyers for the marketplace.
• Build and maintain relationships with buyers, understanding and meeting their procurement needs whilst providing the best price and timely delivery.
• Close procurement deals with buyers, offering competitive pricing and value-added services to drive adoption and usage of the marketplace.

Revenue Generation:

• Drive Gross Merchandise Volume (GMV) for the marketplace by facilitating transactions between buyers and sellers.
• Optimize commission structures and pricing strategies to maximize profitability and increase the spread on transactions.
• Establish and communicate pricing deals and promotions to buyers, ensuring transparency and trust in pricing.
• Facilitate secondary deals to capitalize on upsell opportunities and increase customer lifetime value.

Demand Aggregation and Supply Chain Optimization:

• Aggregate demand from buyers to meet minimum order quantities for manufacturers and distributors, enabling bulk discounts and cost savings.
• Optimize the supply chain by identifying efficiencies and opportunities for cost reduction and value creation.

 Market Intelligence and Communication:

•  Stay informed about market trends, competitor activities, and industry developments related to construction materials.
• Share market insights and pricing updates with buyers through daily price lists and communication channels within the marketplace community.

Operations and Team Leadership:

•  Recruit, train, and mentor a team of Quantity surveyors (or equivalent) to ensure high performance.
• Delegate the cultivation of relationships with construction site officials to understand their procurement needs and address any delivery issues or concerns.
• Oversee the coordination of delivery schedules, tracking of shipments, addressing any delivery-related challenges or delays proactively, and providing real-time updates to ensure timely and efficient transportation of construction materials from suppliers to buyers' sites.
• Lead the aggregation of BOQs across multiple buyers to identify common materials and leverage collective purchasing power to negotiate favourable pricing with suppliers.
• Lead the development of standard operating procedures (SOPs) and other documentation to support operational goals, ensuring consistency and efficiency in processes.
• Foster a collaborative team culture and provide strategic insights for growth.

Database Management:

• Manage and maintain a comprehensive database of sellers (manufacturers and distributors) and buyers on the marketplace, including contact details, pricing agreements, and product offerings.
• Ensure data accuracy and integrity to support informed decision-making and efficient operations.

Cross-Functional Collaboration:

•  Collaborate closely with cross-functional teams to determine product and service needs, overseeing all procurement activities from pre-qualification to tender management

Qualifications

• Proven track record in sales, business development, or procurement within the construction industry.
• Extensive experience in negotiating pricing agreements and managing supplier relationships.
• Quantity Surveyor expertise or deep knowledge of construction materials across all categories, including familiarity with Bills of Quantities (BOQs).
• Strong network of manufacturers, distributors, and real estate contractors within the construction industry.
• Experience with marketplace platforms or e-commerce environments is preferred.

Must have skills

• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with the ability to leverage data and market insights to drive decision-making.
• Demonstrated leadership abilities and strategic thinking.

go to method of application »

Our client is looking to hire a talented and proactive Marketplace Specialist who will be responsible for managing their presence on various online marketplaces, optimizing product listings, driving sales, and enhancing the overall customer experience. The ideal candidate will have a strong understanding of e-commerce platforms, excellent analytical skills, and a passion for delivering exceptional results.

Responsibilities:

On-Site Buyer Relations and Logistics Monitoring:

• Establish and maintain relationships with officials on construction sites to understand their procurement needs and address any issues or concerns with delivery.
• Coordinate logistics and delivery schedules to ensure timely and efficient transportation of construction materials from suppliers to buyers' sites.
• Monitor and track shipments, providing real-time updates to buyers and addressing any delivery-related challenges or delays proactively.

BOQ Compilation and Aggregation

• Work closely with buyers to compile Bills of Quantities (BOQs) for construction projects, detailing the materials and quantities required for each phase of the project.
• Aggregate BOQ lists across multiple buyers to identify common materials and leverage collective purchasing power to negotiate favorable pricing with suppliers.
• Utilize BOQ data to forecast demand, optimize inventory levels, and streamline procurement processes for both buyers and suppliers.

Supplier Relationship Management:

• Onboard manufacturers and distributors of construction materials onto the marketplace platform.
• Negotiate favourable pricing agreements and terms with suppliers to ensure competitive pricing for buyers while maintaining profitability for the marketplace.
• Develop and nurture long-term relationships with suppliers, fostering partnership opportunities.

Buyer Acquisition and Engagement:

• Target and onboard real estate contractors and construction companies as potential buyers for the marketplace.
• Build and maintain relationships with buyers, understanding and meeting their procurement needs whilst providing the best price and timely delivery.
• Close procurement deals with buyers, offering competitive pricing and value-added services to drive adoption and usage of the marketplace.
• Ensure fulfilment of daily marketplace orders

Market Intelligence and Communication:

• Stay informed about market trends, competitor activities, and industry developments related to construction materials.
• Share market insights and pricing updates with buyers through daily price lists and communication channels within the marketplace community. 

Database Management:

• Manage and maintain a comprehensive database of sellers (manufacturers and distributors) and buyers on the marketplace, including contact details, pricing agreements, and product offerings.
• Ensure data accuracy and integrity to support informed decision-making and efficient operations.

Integration of Logistics and Technology

• Collaborate with third-party logistics partners and leverage order management software to optimize warehouse and fulfilment operations. 

Product Knowledge

• Maintain comprehensive knowledge of all construction materials available on the marketplace.
• Act as a subject matter expert on construction materials, providing guidance and recommendations to customers on product selection, compatibility, and performance.
• Conduct regular training sessions for internal teams to enhance their understanding of construction materials and facilitate effective sales and procurement processes.
• Contribute to the development of standard operating procedures (SOPs) and other documentation required to support order fulfilment and operational goals.

Cross-Functional Collaboration

• Serve as a resource for resolving product-related inquiries, issues, and disputes, ensuring customer satisfaction and adherence to marketplace quality standards.

Qualifications

• Quantity Surveyor expertise or deep knowledge of construction materials across all categories, including familiarity with Bills of Quantities (BOQs).
• Experience managing supplier relationships, or procurement.
• Access to a network of manufacturers, distributors, and real estate contractors within the construction industry.

Must have skills

• Good communication, negotiation, and relationship-building skills.