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  • Posted: Nov 16, 2021
    Deadline: Nov 30, 2021
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    Ruff n Tumble is Nigerian’s Leading Clothing Brand for Cool teens and Kids with an international appeal. At Ruffntumble, we design, produce and retail clothing for boys and girls from new born to sixteen -year olds (0-16 yrs). Our style is trending with pieces that allow the young dynamic Nigerian to express their personal style. We have evolved over ...
    Read more about this company

     

    Customer Experience Officer

    Location: Ikeja

    RESPONSIBILITIES/ DELIVERABLES/OUTCOME

    • Weekly Health Check Call
    • Trendsetters Engagement via Calls, Emails, SMS
    • Inactive Customers Engagement
    • Prospective Customers Engagement
    • Customer Database Management
    • Customer Satisfaction Telephone Survey & Feedback Reporting
    • Store support and attend to store enquiries
    • Confirmation of store credit usage
    • Telemarketing - Communication of ongoing offers/promotions
    • Telesales – Conversion to Sales through telephone engagement
    • Customer Enquiries Management
    • Engaging on Loyalty Program.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@ruffntumblekids.com using the position as subject of email.

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