Business Operation Lead at The Startup Place Limited

Job Description

• Develop and implement standardized procedures and best practices for various operational functions, including property management, client services, and office administration.
• Oversee the onboarding and training of new staff members, ensuring they are equipped with the necessary knowledge and skills to succeed in their roles.
• Collaborate with cross-functional teams to identify areas for process improvement and implement solutions to drive operational excellence.
• Monitor key performance indicators (KPIs) and metrics to track operational performance and identify opportunities for optimization.
• Lead and motivate team members to achieve departmental goals and objectives, fostering a culture of accountability, collaboration, and continuous improvement.
• Serve as a point of contact for internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Stay updated on industry trends, regulations, and best practices to inform strategic decision-making and enhance operational effectiveness.

Qualification

• Bachelor's degree in Business Administration or a related field.
• 2 years of experience in a similar role within the real estate industry, with a proven track record of success in operations management.
• Strong leadership skills with the ability to inspire and motivate team members to achieve common goals.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Proficiency in project management tools and software applications, such as Microsoft Office Suite, Salesforce, or other CRM platforms.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
• Strategic mindset with the ability to think critically and make data-driven decisions to drive business growth and operational excellence.