Jobs at Rapid Action Aid Initiative (RAAI)

• Locations: Jakusco and Gashua
• Contract Duration: 3 months with possibility of extension
• Reporting To: PSS facilitator - GBV officer
• Slots: 10 for each location respectively

   Job Descriptions

• Identify safe spaces to provide community based PSS (CB PSS) that adhere to the quality checklists for center-based and outreach activities shared at the inter-agency level
• Identify vulnerable children and caregivers in need of PSS sessions in line with inter-agency selection criteria
• Deliver PSS sessions to children and caregivers.
• Deliver Parenting curriculum to caregivers of children attending focused PSS
• Ensure PSS sessions is delivered in line with global minimum standards and national inter-agency SOPs/standards
• Ensure to identify and refer children and caregivers in need of case management to CP case management on a monthly basis
• Ensure the proper documentation of data collected (hard and soft copies) during CB PSS (attendance sheets, permission slips, parental consent, referrals etc.)
• .Ensure that ALL children and caregivers accessing PSS sessions and identified as being at high risk are referred to focused PSS and case management
• Provide technical capacity building on PSS, CP and GBV protection concepts, safe identification and referral and confidentiality and informed consent
• Follow-up on the capacity building of PSS facilitation skills, adult, child learning, development basic principles, and developing new sessions throughout t using the specific methodology and incorporating key CP and GBV messages as necessary
• Review the coaching session/plan together with the Officer and agree on areas in need of strengthening on a weekly basis.
• Maintain positive relations with local implementing actors, local authorities and other international and local stakeholders;
• Perform any other duties relating to the nature of the job as directed by the Officer, GBV coordinator and Project Manager

Key Areas of Accountability

Provide support, in the PSS Programming which includes:

• Adhere to the PSS procedures aligned through the PSS facilitator
• Ensure to adhere to GBV SOPs especially dealing with WGFSS.
• Ensure to provide technical skills in providing PSS to survivors of GBV in the WGFSS though working in close collaboration and team spirit with the Community Auxiliary social workers and PSS community workers on PFA, PSS, MHPSS in GBV programming
• Provide PSS service for GBV survivors, counseling, PFA, PSS, referral for MHPSS for survivors of GBV
• Supervise activities in the safe space (Empowerment activities skills acquisition recreation)
• Oversea the activities of the WGFSS
• Disseminates information on the following key themes, GBV, Types of GBV, consequences of GBV, services available, Non stigmatization and guiding principle of GBV prevention, mitigation and response.
• Confidentially refer survivors of GBV to eh safe space for case managements through working with the COMBAAT and PSS community base workers and in close collaboration with the GBV officer.
• Support in the GBV implementation activities with the GBV officer
• Promote and identify the community base existing mechanism while integrating the standardized approach of PSS in the community.
• Ensure to use the standardized skills during the PSS and also step down strategic and diplomatic ways for community based PSS on best approach and accepted PSS specialized skills when dealing with survivors
• Assisting survivors in acute distress and alleviating their stress
• The use of structured and mutualized PSS technique
• Ensure that survivors are always confortable during counseling sessions and enhance their participation during and personal development.
• Ensure that all survivors are not exposed to further harm in the WGFSS or stress.

Proposed Outputs

• Support Community based PSS and Auxiliary social workers in providing individual counseling sessions with survivors of GBV where required based on complex cases.  
• Be available on call if any urgent matters arise that a staff would like to share regarding their casework or his/her personal well being
• Support the GBV Officer during the development of monthly reports and GBV 5Ws monthly reporting for the project to the GBVSSS and report to the Project Manager.
• Development of peer/reflective practices with teams
• Support current PSS practices, reflecting on a cross-sectorial approach.   
• Structured PSS activities for boys and girls, organized in age-appropriate groups with a clear methodology or curriculum to promote mental well-being. Such activities must align with RAAI and her donor`s commitments.

Additional Job Responsibilities

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within a reasonable level of their skills and experience.

Equal Opportunities:

• The role holder is required to carry out the duties in accordance with RAAI`s policies and procedures.

Qualifications and Experience
Essential:

• Minimum of BSc in Psychology, sociology and anthropology, clinical psychology will be an added advantage or any relevant field with Minimum of 3 year of experiences and 3 years post NYSC.
• Experienced in Psychological First Aid, MHPSS, and other psychosocial support (PSS) activities
• Experience working with survivors in Protection programs, including those with PSS component
• Fluent in English and Hausa is desirable
• Excellent attention to detail, organizational skills, and discretion with confidential information
• Ability to work independently and proactively.

Desirable:

• Experience in humanitarian emergencies and/or a refugee/displacement-setting

Behaviors (Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling to RAAI`s values

Ambition:

• Sets ambitious and challenging goals for him or his/her-self and the team, takes responsibility for their own personal development, and encourages their team to do the same.
• Widely shares their personal vision for RAAI engages and motivates others
• Future-orientated, thinks strategically and on a global scale.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members, and external partners and supporters
• Values diversity, and sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity.

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Contract Duration: 3 months with possibility of extension

Job Descriptions·

• Overseeing and supervising employees and all activities of all project purchasing.
• Preparing plans for the purchase of equipment, services, and supplies.
• Following and enforcing the company’s procurement policies and procedures.
• Maintaining good supplier relations and negotiating contracts.
• Researching and evaluating prospective suppliers.
• Preparing budgets, cost analyses, and reports.
• Reviewing, comparing, analyzing, and approving products and services from vendors to be purchased for project supplies descriptions.
• Managing inventories and maintaining accurate purchase and pricing records.
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Assist in the selection of appropriate suppliers and contractors, to promote good procurement practice in the organisation.
• Draft an appropriate service level agreement to properly evaluate the performance of suppliers, and report on this on a regular basis.
• Work with Project manager to determine procurement needs quality and delivery requirements.
• Responsible for order placement timing, supply / demand alignment, material replenishment and supplier performance Monitor, evaluate and improve supplier performance, according to an appropriate Service Level Agreement, on a continuous basis.
• Control and monitor expenses against approved budgets while Develop sourcing strategies. Cost saving budgeting and targeting
• Set and plan how to achieve supplier accreditation and service level management, Payment terms negotiation, optimization and management of contracts with vendors
• Review inventory and update as required
• Receive orders from various departments
• Initiate and keep track of orders
• Receive, inspect and distribute orders
• Reconcile or resolve order discrepancies with supplies.
• Monitor delivery times to ensure they are on time
• Maintain good relationships with suppliers and renegotiate prices on a regular basis
• Keep daily records especially accounts to be submitted for payment to vendors on time
• Good Administration and reporting skills as necessary where he/she make or purchase policy analysis and recommendations.

Skills and qualifications:

• Bachelor’s degree in accounting, business management or a similar field preferred.
• 4 years of experience as a Procurement Officer or in a similar position.
• Proficiency in Microsoft Office and purchasing software.
• Supervisory and management experience.
• Attention to detail.
• Strong communication and negotiation skills.
• Good analytical and strategic thinking skills.
• As a hiring manager, recruiting vendors for supplies

Collaboration:

• Collaborate with the project manager to ensure that all procurement and logistics are falling accordingly to procurement policy and in accordance with the budget lines.
• Builds and maintains effective relationships, with team, colleagues, Members, and external partners and supporters
• Values diversity, and sees it as a source of competitive strength

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity.

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Starting Date: ASAP

Contract Duration: 3 MONTHS with possibility of extension

Scope of the Vacancy.

• The GBV program Officer will be responsible for the timely and quality delivery of field-level activities and technical expertise in ensuring all GBV Program SOPs are in accordance to the core GBV SoPs.
• She/he will manage the team there and ensure the smooth running of the program in close coordination with other GBV/Protection actors.
• She/he will ensure that a survivor-centered approach is adhered to and that GBV survivors and other vulnerable women and girls receive prompt and comprehensive services.

 Duties / Responsibilities

• Develop and implement gender-based violence prevention and response programs in accordance with the organization's policies and guidelines in accordance to the Standard operational procedures of GBV implementation programing.
• Conduct assessments and research to identify the prevalence and root causes of gender-based violence within the target area of project implementation.
• Design and deliver training sessions and capacity building programs to program GBV team on GBV prevention, including awareness-raising, gender sensitivity, human rights e.t.c. while working closely with the PM to deliver within the project indicators and activities as assigned in order to meet project objectives and expected outcome.
• Coordinate with local partners, stakeholders, and relevant institutions to ensure effective collaboration and coordination for GBV programming in-line with project objectives as stated within the project context.
• Work closely with the M&E unit in developing and oversee monitoring and evaluation systems to assess the impact of interventions and make necessary adjustments.
• Provide technical support and guidance to staff and volunteers involved in GBV prevention and response activities through assigned project approaches.
• Compile accurate and timely reports on program activities, achievements, challenges, and lessons learned.
• Stay updated on relevant policies, guidelines, and best practices related to gender-based violence prevention and response and PSEA.
• Advocate for the rights and needs of survivors of gender-based violence, and actively contribute to networks and forums addressing GBV at local and national levels.
• Contribute to the development of fundraising proposals and assist in securing funding for GBV programs.
• GBV program Officer will be responsible to provide the day-to-day Management of all GBV cases and including the identification, documentation, development of case plans, and follow-up.
• Assessment of survivor needs, developing an action plan, implementing the plan, follow up and case closure processes in line with the GBV standard operating procedure and RAAI guidelines.
• Advocate for more/better GBV, through Communication, Monitoring, and strategies aimed at achieving results
• Support individuals or survivors by supporting referral to other service providers (Health, legal counseling, shelter, livelihoods or mental health, etc.)
• GBV program Officer will liaise directly with other service providers working within the camps/Host communities where the project is implemented and facilitate referrals to other service providers (health including Mental health, Shelter, and  legal providers, etc.
• Provide direct support and care for vulnerable for survivors including basic information counseling.
• Ensure follow-up and case closure processes are in line with the GBV standard operating procedure and RAAI guidelines on case management (SOP).
• Provide direct age-appropriate support and care to vulnerable persons and survivors that include basic counseling.
• Ensure the principle of Do No Harm is observed and upheld in all the engagements Produce monthly data and regular narrative reports of cases managed in collaboration with the line manager and the M&E Officer.
• Provide weekly case updates to project supervisor including new cases identified, number of referrals, cases closed, and follow-ups.
• Submit intake forms, to M&E officers to ensure a proper database of cases and analysis of reported cases.
• Ensure the principle of safety and confidentiality of beneficiaries’ data is upheld.
• Participate in Weekly supervision meetings with GBV/PSS Officers, social workers, PSS facilitators and COMBAAT
• Maintain positive coordination and relationship with other partners at the field level
• Supports PSS officer and project overall in case of any need arising.
• Facilitate the setting up of an information desk at the women and girls center where adolescents and women of reproductive age can access Sexual Reproductive Health information.
• Contribute within the women and girls center to the identification of at-risk girls, boys, and women and ensure proper documentation Support GBV at-risk individuals or survivors by referring them when necessary and in respect of their consent to other service providers (Health, legal counseling, shelter, livelihoods or mental health etc.)
• Provide direct support and care for vulnerable women and girls (including survivors of gender-based violence) including basic information counseling and
• Provide direct age-appropriate support and care to vulnerable adolescents and young women (including survivors of GBV that includes counseling and case management for under 18 years survivors.
• Ensure Do No Harm analyses are carried out and the humanitarian principles are adhered to.

Requirements

• Degree in Psychology, Social Sciences, Public Health, Humanitarian Work, Nursing, and any other related course.
• 3 years and above experience in this field
• Flexible and willing to work and stay in rural communities especially field-based
• Attended training on GBV and is aware of protection issues.
• Good knowledge of VAPP ACT law.

Required Knowledge, Skills, Experience, and Qualification:

• Proven experience in similar functions desirable.
• Experience in GBVIMS and case management
• Good knowledge of VAPP ACT law.

Experience:

• Computer literate especially micro soft work, Microsoft Excel, database, and PowerPoint. Knowledge of other software is an advantage.
• Willingness and ability to take initiative not only in identifying problems but also in suggesting and implementing solutions.
• Good interpersonal skills to establish effective working relationships with all staff and key stakeholders externally.

Language Spoken:

English, Hausa and Kanuri

Required Competencies and Values:

• Inclusion & respect for diversity
• Integrity & transparency
• Professionalism

Core Competencies:

• Accountability
• Communication
• Managing and sharing knowledge
• Teamwork
• Delivering results

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Job Summary

The MEAL Officer will monitor programme results and logical framework and programme data collection, analysis, and reporting.

Main Duties & Responsibilities

• Track the project performances vs. project indicators
• Create and manage databases to ensure the traceability of the project beneficiaries and assistance provided.
• Regularly conduct on-site monitoring and post-distribution survey
• Review, clean and analyze all project data, including but not limited to: beneficiary registration, onsite monitoring, post-activity monitoring, final evaluation.
• Ensure that the project mid-term evaluation and project’s Real-Time Evaluation are conducted in a timely manner and as per donor’s regulations.
• Ensure the project final evaluation is timely conducted.
• Elaborate, review, and test all M&E tools.
• Promote the use of Information Communication Technology for Development (ICT4D) solutions throughout the project including for the registration of beneficiaries, the registration of traders/vendors, the monitoring of the project activities, the post-distribution household surveys, the baseline study, and the mid-term and final evaluations.
• Establish and manage a system to track beneficiary and non-beneficiary’s feedbacks and complaints management.
• Ensure a timely submission of the post-distribution monitoring reports, feedbacks and complaints management reports, and evaluations reports.
• Support the development and testing of electronic data entry questionnaires during periodic surveys and data analysis using an appropriate statistical package.
• Train enumerators and daily workers on data collection tools and on the utilization of iPads and/or android devices.
• Supervise data collection exercises.

Position Requirements.

• Bachelor’s degree or Engineering Degree in Information and Technology Management, Statistics, or any other relevant equivalent degree.
• Master’s degree in relevant fields; Information and Technology Management, Statistics, Public Health, Engineering will be an added advantage
• At least 5 years’ full-time experience in Monitoring, Evaluation, Accountability and Learning, preferably with an international/national NGO
• Be proficient in the use of computer applications (Microsoft Office - Excel, Word, PowerPoint).
• Be proficient in the use of M&E tools
• Demonstrated appropriateness of quantitative statistical management programs including, SPSS, KOBO, ODK, and EXCEL
• Have excellent team, budget, project management and representation competencies.
• Good use of English and Hausa languages.
• Be committed to Action the RAAI”S mission, values, and policies.

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General purpose of the position

The Accountability to Affected Population Officer is responsible to lead the accountability system within the Mission, according to RAAI “Organizational Management and Control Model” and related Policies.

Main responsibilities and tasks

Responsibilities:

1. Systematically analyze and follow-up the complaint mechanisms in all Location bases by supporting and reinforcing the existing accountability tools.
2. Receiving the complaints through the different tools and processes put in place and keeping the database of complaints updated and available for Headquarters’ or Mission’s investigations.
3. Refer to relevant actors and senior managers in case of misconduct or breaches of the rule, following the established pathways.

Specific duties:

1. Ensure the reinforcement and/or development of effective and sustainable accountability mechanisms, including the complaint and feedback mechanism for program beneficiaries/stakeholders in collaboration with the Heads of Field Office, PM and Coordinators.
2. Ensure that clear SOPs are in place for the collection and processing of feedbacks and complaints through modalities that are easily accessible to beneficiaries, volunteers and staff;
3. Ensure that data resulting from the feedback and complaint mechanism is properly archived and analyzed on a regular basis;
4. Ensure that the community engagement is done in an appropriate and respectful manner, managing expectations and providing a transparent client-oriented service;
5. Conduct investigations (at National level) related to complaints, in compliance with RAAI internal policies, and producing all relevant investigation documents, if required;
6. Immediate refer to the PSEA focal point for any SEAH (sexual exploitation and abuses, harassment) suspected or confirmed incident.
7. Immediate referral of survivors of SEAH to the relevant actors in the Mission for follow up.

Required profile and experience

Education

1. Bachelor degree in social studies, humanitarian actions, humanitarian international law or any other juridical discipline. Master degree is a plus.

Professional Experience

1. Minimum 3 years of relevant working experience with at least 1 years in senior accountability role.
2. Minimum 2 years of experience working in the humanitarian field.
3. Information Management Systems expertise (e.g., Database management or data analysis software skills).
4. Experience of accountability process and complaint mechanisms.
5. Proven experience in building the capacity of a team and good managerial skills.
6. Experience and ability to train others, facilitate workshops and transfer knowledge.
7. Experience and ability to conduct internal investigations on site

Professional Requirements

1. Proficiency in reporting
2. Proficiency in MS Office (i.e., Word, Excel, outlook etc.)
3. Planning and Organizing (ability to work under pressure to meet tight deadlines, with peaks of heavy workloads.
4. Strategic vision.
5. Driving and achieving results.
6. Teamwork (Ability to delegate and work in team).

Languages

1. Fluency in English
2. Knowledge of Hausa desirable

Personal Requirements

1. High integrity.
2. Excellent Communication Skills.
3. Relationship building.
4. Very good diplomatic & negotiation skills.
5. High Flexibility and adaptability.
6. Ability to take initiative.
7. Problem solving and decision making; ability to create solutions to operational problems.
8. Leadership: developing and motivating staff.
9. Humanitarian motivation and commitment to RAAI values.
10. Respect of RAAI policies and procedures.
11. Strong commitment to beneficiaries’ best interests

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Locations: Jakusco and Gashua

Slots: 20 for each location respectively

Scope of the Vacancy/ JD

• Provide support and care for adult survivors of GBV and age appropriately specialized support and care for both genders especially women and girls, boys adolescent girls and boys, including case managements.
• Through the community base approach the GBV social worker will ensure to follow the GBV guiding principle of respect, confidentiality, safety/security and Non-discrimination while providing services.
• The GBV hotline device, ensure to establish a proper  management of survivors from rural area who can access information about services provision and that action can be taken to facilitate their ability to receive their services in a timely manner.
• Ensure to follow the key steps in case managements and adhering to the principle guiding GBV case managements.
• Ensure all documentation on reported cases and referrals made are updated, accurate, organized and well maintained in the case files and the filing cabinet.
•  Work with stakeholders to develop and strengthening referral system networks and monitor the implementation of the referral pathways to improve survivor’s access to confidential, safe GBV services in a timely manner to meets their need following the Survivor centered approach guideline.
• Ensure that adherence to GBV guiding principle and the provision of survivor –centered  care ( respect, wishes, decision of survivors)
• In consultation with women and girls, develop and support to implement a series of age appropriate and group emotional and social support activities for women and girls with an emphasis on meeting the need of survivors of GBV and strengthening support networks among women and girls.
• In consultations with GBV officer, develop and implement monthly response plan and GBV key messages/ issues based on cases trends to disseminates information on services available and referral pathways while disseminating the case trend of GBV occurrences to the  COMBAAT team on strategies of sensitization and awareness, and mitigation of GBV case trends.
• With the support of GBV program Officer, design and the follow-up plan for each identified child and actively contribute in case management, collaborating with the other Case Workers and with the Community Support Case Workers to deal directly with the beneficiaries in the targeted areas.

Functions / Day to day activities:

• Provide direct, one-on-one and ongoing case management services, including safety. planning.
• Provide direct, one-on-one emotional support to survivors throughout case management.
• process including final case evaluation and closure.
• Provide referrals to survivors to other services including child protection and specialized    mental health services, accompany of survivors where appropriate services have been provided to the survivor
• Identify gaps in referral services and report these gaps to the GBV program Officer for action.
• Liaise with community volunteers for purposes of survivor follow-up as part of case
• management to individual survivors.
• Complete and maintain case management records to maximize confidentiality, safety and security and non-discrimination.
• Ensure survivor-centered services, including adherence to guiding principles of respect,
• confidentiality, safety and security and non-discrimination.
• Raise awareness in the WGFSS and community at large about GBV.
• Participate in case review meetings and referral coordination meetings if needed,
• Submit case management reports on a weekly and monthly basis.

Requirements

Profile of the Candidate (Education, Training, Competences, Skills):

• Bachelor’s Degree in Social Work required and / or Diploma in Education or others relevant field.
• Prior experience (at least 1 year) working in complex emergency context as Case worker.
• Fluency in English.
• Good communicator, strong listening capacity, open minded, proactive and creative.
• Respectful and inclusive of individual and cultural differences.
• Significant experience involving work engaging people in and from community settings.
• Knowledge of the local language (Hausa).

Preferred:

• Good knowledge of the intervention area/s and local context.

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Location: Yobe. (Jakusco and Gashua)

Sloths: 2

    Job Descriptions

• To support RAAI’s PSS Department to oversee quality improvements in psychosocial support interventions for PLWD affected by the humanitarian crisis in northeast Nigeria.
• To assist the PSS unit in providing necessary intervention to the children in distresses.
• The PSS Officer is required to travel to project sites on regularly bases.
• In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

Key Areas of Accountability

Provide support, in the PSS Programming which includes:

• Provide programmatic training to Community Auxiliary social workers and PSS community workers on PFA, PSS, MHPSS in GBV programming
• Provide PSS service for GBV survivors, counseling, PFA, PSS, referral for MHPSS for survivors of GBV
• Supervise activities in the safe space (Empowerment activities skills acquisition recreation)
• Oversea the activities of the WGFSS
• Disseminates information on the following key themes, GBV, Types of GBV, consequences of GBV, services available, Non stigmatization and guiding principle of GBV prevention, mitigation and response.
• Confidentially refer survivors of GBV to eh safe space for case managements through working with the COMBAAT and PSS community base workers and in close collaboration with the GBV officer.
• Support in the GBV implementation activities with the GBV officer
• Promote and identify the community base existing mechanism while integrating the standardized approach of PSS in the community.
• Ensure to use the standardized skills during the PSS and also step down strategic and diplomatic ways for community based PSS on best approach and accepted PSS specialized skills when dealing with survivors
• Assisting survivors in acute distress and alleviating their stress
• The use of structured and mutualized PSS technique
• Ensure that survivors are always confortable during counseling sessions and enhance their participation during and personal development.
• Ensure that all survivors are not exposed to further harm in the WGFSS or stress.
•  

Proposed Outputs

• Support Community based PSS and Auxiliary social workers in providing individual counseling sessions with survivors of GBV where required based on complex cases.  
• Be available on call if any urgent matters arise that a staff would like to share regarding their casework or his/her personal well being
• Support the GBV Officer during the development of monthly reports and GBV 5Ws monthly reporting for the project to the GBVSSS and report to the Project Manager.
• Development of peer/reflective practices with teams
• Support current PSS practices, reflecting on a cross-sectorial approach.   
• Structured PSS activities for boys and girls, organized in age-appropriate groups with a clear methodology or curriculum to promote mental well-being. Such activities must align with RAAI and her donor`s commitments.

Additional Job Responsibilities

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within a reasonable level of their skills and experience.

Equal Opportunities:

• The role holder is required to carry out the duties in accordance with RAAI`s policies and procedures.

Qualifications and Experience

Essential:

• Minimum of BSc in Psychology, sociology and anthropology, clinical psychology will be an added advantage or any relevant field with Minimum of 3 year of experiences and 3 years post NYSC.
• Experienced in Psychological First Aid, MHPSS, and other psychosocial support (PSS) activities
• Experience working with survivors in Protection programs, including those with PSS component
• Fluent in English and Hausa is desirable
• Excellent attention to detail, organizational skills, and discretion with confidential information
• Ability to work independently and proactively.

Desirable:

• Experience in humanitarian emergencies and/or a refugee/displacement-setting

Behaviors (Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling to RAAI`s values

Ambition:

• Sets ambitious and challenging goals for him or herself and their team, takes responsibility for their own personal development, and encourages their team to do the same.
• Widely shares their personal vision for RAAI engages and motivates others
• Future-orientated, thinks strategically and on a global scale.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members, and external partners and supporters
• Values diversity, and sees it as a source of competitive strength
• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity.