Job Openings at Alan & Grant

Job Description

• Our client is one of the largest firm of estate surveyors and valuers in Nigeria and across Sub-Saharan Africa.

Job Summary

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
• In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.

Key Responsibilities

• Manages the organization’s clients in order to retain them.
• Service Charge and rent recovery.
• Point of contact for client complaints
• Manages and builds client and tenant database.
• Develop and implement strategies to ensure client satisfaction

Requirements

• 1st degree in relevant field and professional certifications
• 5-8 years’ client management experience
• Excellent communication skills
• Looks professional and presentable
• Strong knowledge of real estate market and industry
• Sociable and confidential
• Excellent relationship management skills
• Knowledge of Microsoft office tools

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Job Description

• Our client is one of the largest firm of estate surveyors and valuers in Nigeria and across Sub-Saharan Africa.

Job Summary

• We are looking to hire a visionary COO to oversee our company’s operational processes, and to ensure a superb customer experience.
• The COO will optimize our company's operating capabilities, employ strategies to maximize customer satisfaction, and manage marketing initiatives.
• The COO will assist in compiling the company's budget, and employ strategies to safeguard assets and stock.

Key Responsibilities

• Responsible for the effective and efficient running of the core service lines and branches within the firm (Capital Markets, Facility Management, Property Management, Valuations & Advisory)
• Management and Retention of the firm’s clients and portfolio
• Strategic Business Development to increase client portfolio.
• Manages all Heads of service lines
• Designing and implementing business operations
• Establishing policies that promote company culture and vision
• Overseeing operations of the company and the work of executives
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance

Requirements

• 1st degree in Estate Management
• Msc. Facility Management or Project Management
• Minimum of 15 years’ estate management experience (5 years managerial experience)
• Chartered Membership of NIESV & ESVARBON, IFMA, RICS
• Excellent communication skills
• Looks professional and presentable.
• Strong knowledge of real estate market and industry
• Sociable and confidential
• Excellent relationship management skills
• Knowledge of Microsoft office tools
• Experience in the various estate management service lines is essential i.e. Property Management, Facility Management, Agency &Valuations.

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Job Description

• Our client is one of the largest firm of estate surveyors and valuers in Nigeria and across Sub-Saharan Africa.

Job Summary

• We are looking for a Facilities Manager who oversees various aspects of safety, talent management, risk mitigation, equipment maintenance, customer relations, environmental programs, financial planning, staffing, communication, and contractual compliance.

Key Responsibilities

• Commitment to safety excellence, demonstrates behaviors that drive safety;
• Assists the Facilities Director in talent succession planning;
• Minimize commercial risk to the business;
• Orders consumables, maintains and uses capital equipment efficiently;
• Ensure customer focus within all areas of operational activities and maintenance of effective relationships with key client contacts;
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants;
• Lead and implement all environmental programs and initiatives as well as audits;
• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded;
• Manages a team consisting of Facility Managers, HVAC Technicians, mechanics and helpers;
• Develop and maintain relationships with facility team leaders driving the operational and strategic goals;
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans;
• Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence;
• Drives a positive work environment and utilize effective communication skills;
• Ensure SLAs & KPIs are achieved and aligned with contractual agreements
• Establishes and maintains effective communications with our customers, tenants and subcontractors.

Requirements

• 1st degree in Electrical Engineering
• 10-12 years experience Facility Management
• Experience managing an A-grade Commercial property.
• COREN, IFMA certification
• Excellent communication skills
• Looks professional and presentable.
• Strong knowledge of real estate market and industry
• Sociable and confidential
• Excellent relationship management skills
• Knowledge of Microsoft office tools
• Ability to engage c suite stakeholders.
• Experience managing multi-tenanted commercial buildings is crucial (high rise).

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Job Description

• Our client is one of the largest firm of estate surveyors and valuers in Nigeria and across Sub-Saharan Africa.

Job Summary

• The Executive Assistant will be responsible for managing the schedules and communications of key company executives.
• Their duties include prioritizing emails and phone calls, gathering documents to prepare for meetings and coordinating travel arrangements.

Key Responsibilities

• Manages the office of the CEO
• Plans and manages the CEO’s itinerary and meetings.
• Takes minutes of meetings and prepares reports as required.
• Represents the CEO in some meetings
• Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the CEOs behalf.
• Maintaining comprehensive and accurate records.
• Performing minor accounting duties.
• Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary.
• Answering phone calls in a polite and professional manner.
• Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department.
• Managing the CEOs calendar, including making appointments and prioritizing the most sensitive matters.

Requirements

• 1st degree in Estate Management, Engineering or related discipline
• Relevant professional certifications
• 5-8 years’ experience as an Executive Assistant to a CEO or Director
• Looks professional and presentable.
• Strong knowledge of real estate market and industry
• Sociable and confidential
• Report writing.
• Knowledge of data analysis tools and Microsoft office tools
• Excellent Communication skills.