Job Openings at African Industries Group

Job Overview

• We are seeking a skilled and dedicated Technical Support Engineer to join our team and oversee the management and maintenance of our CCTV (Closed-Circuit Television) systems.
• As a Technical Support Engineer, you will play a crucial role in ensuring the reliability and functionality of our CCTV infrastructure, resolving technical issues, and providing excellent customer support to our clients.
• This role requires strong technical expertise, problem-solving skills, and a commitment to delivering high-quality service.

Key Responsibilities

CCTV System Maintenance:

• Perform routine inspections, maintenance, and troubleshooting of CCTV equipment, including cameras, DVRs, NVRs, and associated components.
• Ensure that all CCTV systems are functioning correctly and proactively identify and address potential issues.

Technical Support:

• Provide technical assistance and support to clients and end-users in a timely and professional manner.
• Diagnose and resolve technical issues related to CCTV systems, including hardware and software problems.
• Assist in remote troubleshooting and guide clients through problem resolution.

System Upgrades and Installations:

• Collaborate with the installation team to set up and configure new CCTV systems.
• Perform software upgrades and firmware updates as needed to maintain system security and functionality.

Monitoring and Reporting:

• Monitor CCTV system performance, recording, and storage capacity.
• Generate reports on system status, incidents, and maintenance activities.

Customer Interaction:

• Maintain positive client relationships through effective communication and responsive support.
• Provide training and guidance to clients and end-users on CCTV system usage.

Documentation:

• Create and maintain documentation, including system configurations, troubleshooting guides, and maintenance records.

Security and Compliance:

• Ensure that CCTV systems comply with relevant security and privacy regulations.
• Implement security best practices to protect video data and prevent unauthorized access.

Collaborative Teamwork:

• Work closely with other technical support engineers, field technicians, and the IT team to resolve complex issues and provide seamless service.

Qualifications

• Bachelor of Engineering Degree in a related field or equivalent work experience.
• 1 - 3 years relevant work experience.
• Proven experience in technical support or maintenance of CCTV systems.
• Knowledge of CCTV hardware, software, and networking.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with relevant industry standards and regulations is a plus.
• Industry certifications such as CCTV Technician Certification are desirable.

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Job Description 

• Candidate should know the requested material by the end-user
• Candidate should be aware of the requirement priority so that he can act on it.]
• Have knowledge of steel materials and prepare quotation 
• Prepare LPOs promptly to the vendor along with the delivery schedule
• Always confirm the specific required material before purchase
• Support the Purchase Manager in developing a robust procurement and vendor management system to support the strategic objectives of the Organization.
• Device and deploy useful sourcing strategies for the Organization.
• Evaluate suppliers, conduct interviews with vendors, negotiate supplier agreements, and manage supplier and vendor contracts
• Support in controlling spend and building a culture of long-term savings on procurement costs.
• Monitor company purchases, deliveries, and spends to determine if goods are defective or not meeting performance demands.
•  
• Conducting product research and sourcing new suppliers and vendors
• Sourcing materials, goods, products, and services and negotiating the best or most cost-effective contracts and deals.
• Performing inventory inspections and reordering supplies and stock as necessary.

Requirements

• Minimum of B.Sc or equivalent in Mechanical or Electrical Engineering.
• 3-5 years of experience in Procurement of Electrical/Mechanical materials 
• Applicants should reside around Ikorodu
• Able to use MS Office tools such as MS Word, MS Excel, etc.
• Good Oral & Written Communication.