Graduate Jobs at Ecobank Nigeria

Job Profile

• Execute day-to-day operations functions with accuracy to deliver a timely end of day.
• Enlighten customers on products and services, sell and ensure the onboarding process is seamless.
• Drive improved customer experience and perception.

Key Responsibilities

• Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.
• Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).
• Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.
• Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.
• Enlighten customers on new services, products promotions and cross-sell them.
• Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.

Requirements

Qualifications & Experience

• 25 years or less
• A minimum of 5 credits at O'levels including English and Mathematics
• Ordinary National Diploma (OND) not less than lower credit.
• Completion of 1 year internship.
• Knowledge of Microsoft Office

go to method of application »

• The Entry Level Development Programme (ELDP) is a recruitment initiative designed to attract young, vibrant, and talented individuals to meet the growing manpower needs across the bank.
• By participating in ELDP, you become part of a pool of future leaders who will drive the bank to the next level.

What are the criteria? 

• 24 years as at the date of application.
• Minimum of second class lower (2:2) from a reputable university.
• Candidates must have completed NYSC.
• Minimum of five (5) credits including English and Mathematics.