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Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Read more about this company
Job Purpose
As Customer Success Officer - Social media (social media customer service representative), you will interact and work with customers to answer questions and resolve any potential issues. You will be the first point of contact for customers.
Responsibilities
- Respond to facebook, twitter and instagram chats in a timely and friendly manner
- Evaluate problems and complaints via the social media platforms and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services
- Research needed information using available resources
- Route escalations to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Manage & update customer databases
- Boost customer loyalty by offering a proper experience over the phone
Requirements
- OND Degree is required.
- Experience and knowledge of customer service particularly in the correspondent banking space
- 1 -3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment
- Client Service experience
- Experience working in shifts
- Attention to detail and excellent reporting skills
go to method of application »
What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, we think you should have
- Minimum 1-2 years in-depth sales experience, preferably in the banking sector.
- Strong understanding of the local financial services industry
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
- Location- Abuja,Nigeria.
go to method of application »
About the role
We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, we think you should have
- Minimum 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
go to method of application »
We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, we think you should have
- Minimum 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
go to method of application »
We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, we think you should have
- Minimum 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
go to method of application »
We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for POS Merchant Acquisition, developing sales strategies and identifying business growth opportunities.
What you’ll get to do
- Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
- Cross selling of bank products and services.
- Actively seeking out new sales opportunities through cold calling, networking and social media
- Create marketing strategies to achieve sales targets.
- Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
- Manages and maintains current business relationships
- Conducting market research to identify selling possibilities and evaluate customer needs
- Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
- Implement best practices to meet customers’ needs and requirements.
- Prepare and deliver appropriate presentations on products and services
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Understand customer financial needs and objectives.
- Recommend appropriate financial product or service to the customer.
To succeed in this role, we think you should have
- Minimum 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
- Strong understanding of the local financial services industry
- Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
- Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
- Strong business acumen and analytical thought process.
- Ability to execute goals independently with little or no supervision.
- Excellent communication skills.
- Tertiary education from a recognised institution.
go to method of application »
Your opportunity:
We are seeking a candidate who shows passion for devising strategies for customer journeys, executing them, gauging their effectiveness and refining them. We have an experiment driven approach so a highly analytical mindset and inventive ideas are always welcomed on the team!
Your mission:
- Create and launch engaging CRM campaigns for our customer base, optimizing engagement and retention.
- Build campaigns & automated flows in our CRM tool (customer.io) across multiple channels, such as email, push notifications, SMS and inApp
- Propose innovative CRM campaigns to test, based on solid hypotheses and clear success criteria
- Coordinate all campaign-related activities with the responsible stakeholders, e.g. planning, segmentation, and campaign evaluation
- Formulate tests, document them and share results and CRM best practices across teams and markets
- Monitor and measure relevant CRM KPI’s
- Continuously improve customer communication in order to engage, retain and reactivate customers
Your skills:
- 2-3 years of working experience in the field of CRM or multi-channel marketing
- You are knowledgeable about the customer journey concept, loyalty and retention programs
- You have proven experience in working with CRM and campaign management tools (Experience with customer.io or Braze is a plus)
- You are analytical and data-driven but also have an eye for a great content that enables you to plan, create, introduce and develop successful new CRM campaigns
- You can understand the cause-and-effect relationship and suggest problem-solving actions
- You take pride in your campaigns and see each of them as a learning opportunity
- You are an expert collaborator, efficiently working in international and cross-functional teams
- Excellent communication skills in English are required
- Basic HTML and/or Javascript is a plus
What Moniepoint Can Offer You
- The opportunity to drive financial inclusion and shape the future of the African financial ecosystem
- The chance to work on innovative and impactful projects
- A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued
- Flexible work arrangements
- Continuous learning and career growth opportunities
- Competitive salary, individual performance bonuses, and firmwide performance bonus
- Company covered health insurance plans
- Pension plans
Method of Application
Use the link(s) below to apply on company website.
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