Fresh Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems.  You will be responsible for the stability, integrity, and operation of our production systems by  monitoring, configuring and driving optimizations. You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner. 

What you’ll get to do

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals.

To succeed in this role, we think you should have

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• BSc degree in Information Technology, Computer Science or relevant field
• Basic Understanding of OOP concepts
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Experience interacting with APIs and troubleshooting related requests.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
• In depth knowledge of SQL databases particularly MYSQL
• Hands-on experience with Windows/Linux/Mac OS environments

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What you’ll get to do

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into hight quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Suggest new features and/or enhancements.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

To succeed in this role, we think you should have

• At least 8 years combined Mobile Development Experience
• Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also mange states in an optimized mannner.
• Native Android and IOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• Figma: Should know how to use Figma to analyse and view the designs to build the app
• Git: To manage and collaborate in different projects with the rest of the team.
• Ability to provide a portfolio showing projects solely worked on upon request
• Post secondary school degree or diploma

Nice to have some of the technologies

• Angular
• Bootstrap
• JavaScript
• Native Android or Native iOS
• Dart

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

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Job Purpose 

As a Project Optimization/Delivery Officer at Moniepoint, you will be responsible for understanding user requirements and translating them to user experience and product requirement documents.  You will be the vital link between our engineering capacity and our core business objectives with responsibility for the successful implementation and deployment of products that our customers love by driving user research, gathering product requirements, implementation, testing and deployment of our software product's features. You will also work closely with the sales, user experience, marketing and engineering teams to define and execute the next important thing to work on. 

Responsibilities:

• Collaborate with cross-functional teams to define project scopes, objectives, and deliverables.
• Identify opportunities for process optimization and efficiency enhancements within project workflows.
• Develop and implement strategies to streamline project delivery and maximize outcomes.
• Conduct thorough testing and validation processes for project deliverables.
• Effectively communicate project progress, challenges, and outcomes to internal and external stakeholders.
• Collaborate with clients, vendors, and team members to align project goals with business objectives.
• Own and develop relationships with partners, working with them to optimize and enhance our integration 
• Identify potential risks and proactively implement risk mitigation strategies.
• Respond promptly to issues, providing solutions to ensure project continuity.
• Maintain comprehensive project documentation, including project plans, status reports, and performance metrics.
• Ensure compliance with regulatory requirements and industry best practices.
• Work closely with Business Leadership in driving key objectives and results for the business unit.

Requirements 

• The candidate should have 1-3 years of experience in product/project management in complex/matrix environments. Preferably within a fintech, banking or technology organization
• Proven experience in gathering user requirements and translating them to user experience and product requirement documents
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools 
• Excellent planning, problem-solving and strategic thinking skills
• Strong knowledge in generating process documentation 
• Strong written and verbal communication skills including technical writing skills