Fresh Jobs at Marriott International, Inc.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years’ experience in Sales & Marketing or related professional area.
• 4-year degree from an accredited university or its equivalent in Sales & Marketing, Accounting, Social Sciences, or Management, or related major; 2 years + experience in related professional area.
• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

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 Education and Experience

• High school diploma or GED or OND/HND in the Accounting, Social Sciences, or Management, 2 years’ experience in related professional area
• OR
• 4-year degree from an accredited university or its equivalent in Accounting, Social Sciences, or Management, or related major; 2 years’ experience in related professional area.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
• Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data.
• Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.