Unit Receptionist at Lisa Suites Limited

Responsibilities

• Provide the first impression to arriving guests.
• Greet guests, direct them for check-in, escort them, and carry their luggage to rooms.
• Explain the room’s amenities and facilities to guests. 
• Stay vigilant and ensure that guests’ belongings are safe and secure. 
• Explain to them the other services we offer in the hub
• Inform them about complimentary breakfast and other packages that comes with the room
• Inspect the room using the checklist to ensure all amenities are properly placed in the room before check-in and during checks-out to ensure all amenities and assets are intact.
• Have a good knowledge of the tourist areas around the property, in order to provide direction and information to guests.
• Check to ensure that labels are tagged to the correct luggage in the storage room.
• Help to run errands or provide support to other departments when needed.
• Well groomed, confident, and pleasant when in contact with guests.
• Assist disabled or special needs guests at the lobby.
• Make a report on visitors and workers that assess the rooms.
•  Maintain a positive, empathetic and professional attitude towards staff and customers at all times.
• Carrying out all other tasks in the ordinary course of business which the management reasonably consider necessary or proper in the interest of the Company in your capacity as a Unit Receptionist.

Requirements for Unit Receptionist 

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. printer, desktop)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• Bachelors degree; additional certification in Office Management is a plus