Ticketing Officer at Smart Partners

Expected Duties and Responsibilities

• Arranges reservations and routing for passengers at request of TicketAgent.
• Make and confirm reservations for transportation,using telephones, mail, and computers.
• Answer inquiries regarding information such as schedules, procedures, and policies.
• Inform clients of essential travel information, such as travel times.
• Prepare customer invoices and accept payment.
• Plans route and computes ticket cost, using schedules, rate books, andcomputer.
• Answers inquiries
• Determines whether space is available on travel dates requested bycustomer.
• Check and validate all passenger payments for tickets/luggage and issue boarding passes.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Ensure all customer cargo are properly tagged for safety and security purposes.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is properly communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Requirements

• OND / HND / B.Sc in any field
• Minimum of 1 year work experience
• Basic computer proficiency
• Excellent customer service
• Great written and oral communication
• Data entry experience
• Working knowledge of office equipment, such as copiers, scanners
• Knowledge of the industry
• Good marketing and communication skills
• Should be familiar with online selling platforms like Amadeus and Galileo.