Terminal Operations Manager at Ekesons Bros Nig. Ltd

Responsibilities

• Ensure day to day terminal operations run smoothly.
• Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
• Disseminate information as communicated by Management to terminal staff members
• Communicate shortage or surplus of buses at the terminal to the Operations manager.
• Ensure all buses blown to the terminal are effectively tracked in transit.
• Resolve minor grievances or disputes that do not require escalation.
• Ensure the terminal facilities are efficiently cleaned and maintained.
• Ensure the terminal meets its performance and safety targets
• Ensure the timely use of appropriate software/ tools for all operational processes.
• Ensures all booking Officers remit accurate “sales” to the accounts department
• Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
• Identify opportunities to improve the interface and our service to Guests and relay the potential to Operations Manager.
• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
• Promote Ekesons transport services by encouraging greater use of online booking platforms (Website and App).
• Develop and implement terminal staff shift schedule in compliance with standards set by Management.
• Perform other duties as required or as assigned.

Requirements

• B.SC / HND qualification in a relevant field
• Minimum of 5 years’ experience in operations management
• Knowledge of fleet management is an added advantage
• Good communication skills (writing & speaking)
• Able to deliver positive results under pressure and manage difficult situations.
• Customer-centric skills.
• Proactive and team player.
• Knowledge of fleet management is an added advantage.
• Proficient in the use of modern technology and relevant Microsoft Office tools.