Team Lead, Core Infrastructure (Information Technology) at iRecruiters Africa Limited

Job Responsibilities:

• Provide day-to-day support of networks and clients.
• Manage all network deployment projects.
• Manage all stages through to project closure.
• Manage business and project risks, and effective plan and risk assessment so that timescales and project costs are understood and underwritten by all the parties
• Identify, engage and successfully manage stakeholders.
• Build effective relationships and leverage on these to ensure the right outcome for the project and stakeholders.
• Develop detailed resource forecasts and estimates.
• Generate performance & availability reports.
• Maintain and ensure full compliance with all NOC processes and procedures.
• Identify and provide first-line support on all faults on the network in accordance with the companys standard operating procedure for fault escalation and management.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Answer all network support-related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures.

Requirements Key Requirements:

• HND/BSC Computer Science, Electrical Engineering, Information Technology.
• 4+ years hands-on network project engineering experience.
• Professional Certifications: Mikrotik MTCRE (Mandatory), Cisco CCNP is complementary.
• Project Management Skills.
• Strong Knowledge of the Mikrotik platform.
• Good analytical and problem-solving skills.
• Hands-on experience with monitoring, network diagnostic and network analytics tools.